THE HUB EATERY — Restaurant in City of Utica

So I actually ordered their food through Grubhub. I’ve had multiple issues when it comes to ordering through Grubhub. So long story short, I live about 20-25 mins from utica, and use Grubhub to order from that area. I ordered from the Hub Eatery tonight, noticed it was taking a while for a driver to pick it up. I then messaged a customer service associate about this situation, and she assured me that a driver would be delivering within the next 30 mins. I told her that was fine, I just wanted to make sure that I wouldn’t have to order elsewhere. On top of that, I didn’t want these workers at this restaurant to stay open past their closing time due to this Grubhub delivery situation. Not long after my conversation with this Grubhub associate, I get a call from I would assume the cook/owner; I apologize, I didn’t hear his name when he said it; but he had told me that he hasn’t had any updates about a driver coming to pick my order up and he didn’t start cooking it yet because he wanted to make sure that it was fresh for me. He then offered to bring it to me so I wouldn’t have to wait, and I had to explain that I live a bit away and wouldn’t want him to do that. He then offered to meet me halfway, and just wanted to make sure that I get my food and fresh. I cannot explain to you how surprised I was, not only for the fact that he actually reached out to me about this situation, but because he actually cared about me getting my fresh food! I of course explained to him about my conversation with Grubhub and told him that I was told that a driver should be there soon. After telling him that, he still offered me his personal phone number and told me that if I had any issues, then to contact him. I couldn’t thank him enough. Within ten-fifteen Mins, he texted me and told me the driver was there for my food. Guys!!! Eat here, first off, he was not lying, my food was amazing and HOT! Haha. If there’s a way to support our local communities, it would start with eating at our local restaurants and supporting people like him, who actually care about his customers. Thank you so much @ the Hub Eatery! You’re AMAZING customer service did not go unnoticed and I will tell everyone I can about my experience...

*Updated * We waited 15 min at the bar to grab a drink and some food. The reviews of bad service are starting to exceed this places reputation. Though I hear of how good the food is, I wouldn't know since we didn't bother waiting any longer to see if someone would finally show up to serve us. This was just last week. I'll give this place a second chance in the future and possibly change my review depending on the experience and food.

• Update* As promised I would update my review when I went back. Attended The Hub Eatery a second time. I have to say this time we were greeted by the friendly owner and our food came out with little wait. Where the service was better the food wasn't prepared to order. We ordered a simple large cheese pizza and 20 hot wings. The pizza was pretty good but it was cut and the wings were marked medium and we're indeed medium.(Wings we're good also) Nothing really wowed me about the pizza and wings other than the consistency in the crust. It was very balanced and crispy. I'm upping my review just based off being able to try the food and the friendly and timely service. I do plan on going back a 3rd time at some point to try something else on the menu and possibly have a drink. Hopefully the food will be prepared a little bit more up to...

Great food, staff and service is definatley not accurate and probably submitted by an owner or friend thereto. We were directed by two gentlemen who made me feel like I was in an old mafia movie to wring a bell to get service. After about five minutes of dodging leaks in the roof on the bar by a very nice waitress, who was in over her head, and clearly had no training as a waitress came to help. We were the only ones in the restaraunt and it took 40 minutes to get two burgers and a tuna sandwich. I felt like a restaraunt was not the real business. It is a bar and pretended to be a restaraunt. Some sketchy girls came in while we were eating and did not order food or have drinks which made it feel like we were in a front company for other activities.This was a travesty of the highest priority. I recomend that if you are a legitimate diner, you start to act like it, or you will never even look like a...