Jean's Beans — Restaurant in City of Watertown

I really wanted to like this place. I was a first time customer and was really hoping the best. I’ve heard only good things about Jeans Beans, but to my surprise, there are a few concerns. Upon entering, it was super chaotic and confusing. I wasn’t sure where to go or what to expect. I thought that it was a restaurant but it wasn’t. I was baffled at the amount of fried items they had. Now don’t get me wrong, I love fried food, but I was stooped at why they only tend serve fried entrees. The young man at the counter was nice and tried his best to explain how the ordered process works. I appreciate that. But upon closer review, I found that it was kind of dirty. It looked like the kitchen area hadn’t been cleaned in a while. This concerns me. As a paying customer, we expect that food businesses are keeping things tidy and clean so that nobody gets sick. Secondly, I noticed that nothing was fresh. Because of the setup, you’re able to see everything getting cooked in front of you. I was disappointed that the haddock fish they are so popular for was frozen. 😔The fish sandwich I got wasn’t too bad, but it was bland and oddly put together. The sides were SO small! The potato salad with egg was okay. I felt it could’ve had more flavor, but to each their own. The Mac and cheese was okay.

The only good thing about Jeans Beans was the custard filled donut I bought alongside some brownies that looked good but tasted like old brownie batter (uncooked). The custard filled donut was SO GOOD. I loved it.

Overall, because of the fast paced environment and the confusing set up, it’s no surprise that employees were frantic and in a rush. The older woman at the counter near the cold salads was not very friendly. She was very cold and didn’t smile once. She kept rushing us and even got bothered when we said we wanted to purchase a few things from her bakery section. I’ve worked in food business for a few years and even managed a sweet shop. I know how stressful it can be when things get busy. HOWEVER, world class customer service and great quality food should be number one priorities. If the customers don’t like the food, they may decide not to come back, BUT if the customer service was exceptional and friendly customers may be more inclined to come back. The vibe I got from this place is “expensive hospital food.”

I know this is a long review but I’m passionate about food. I had high hopes for Jeans Beans, but I will not give up on them. I hope that they do better and maybe sometime in the future, I’ll come back. And as another extra tip for Jeans Beans, seasoning the chicken or fish could be a...

I had them cater for my wedding. Food in store when we went in for tasting was great. Food that was at my wedding was not what was represented in the storefront. Pulled pork was soupy with BBQ sauce and burnt on the edges, tossed salad was ok, Scalloped potatoes were cut in chunks for the most part but they did taste good, mac n cheese was average but I am not a big mac n cheese person, baked chicken was cooked and dry but somehow the skin was not browned at all and it was flaccid, rolls were fantastic, coleslaw and beans were also very good. My pick up was supposed to be at ten am. When we went to pick up we were told it was not ready because the Mayonaise was not made yet (not sure how that we effected us, maybe it was for the coleslaw) so we were not able to get our order til 10:30. I made a $100. 00 deposit . I called 3 days prior and made the final payment. 3 days later I find from my bank that I was overcharged by $194. 00. When I called to get it fixed I had to wait 3 days til the person who takes care of catering comes in to call me back. When they call, they tell me me they do not keep the catering reciets and thankfully I took a photo of it when I made the initial deposit because they had no idea what we had ordered or how much of it. She tells me she has to look into the overcharge with her bank to see if it really happened that the money went into thier bank. I try nicely to explain my discontent just as a courtesy to a small business. My parents have owned restaurants and bars and I have worked in the food industry my entire life. I was kind and even apologized for having to say anything because I know how the public can be sometimes. I told her I just wanted to make them aware and was not looking for a discount or anything. The lady was very rude to me and told me there was no way what I was saying was true because they have had the same catering cook for years. I ended the call at that. After another 3 days, with no call back from them, the $194.00 dollar overcharge was placed back into my bank. I will still go in for the things like beans and coleslaw when I am in the area, but I can say, I am not so sure the 75 people that attended my wedding would ever consider it. I will never have them cater again. I hate leaving a poor review. I am not this type of person, but my wedding food was terrible and the response to my over the phone concerns was rude and not recieved as a constructive criticism. Poor public...

Decent food Mac n cheese is great but Mark is terrible if you really get to know him he's a con artist wolf in sheep's clothing so to speak had me fooled he lures in single moms lies to them and feeds them full of fairy tales until he gets all he can get from them emotionally then when he's bored he'll gaslight and make you feel like your the one who's wrong. I cooked big meals from scratch I served him like a waitress when we were out and about anytime he couldn't bend down I got down on the ground and tied his shoes. I rubbed his back n feet till he fell asleep. I even cut his toenails I ran his shower and left out towels there was nothing I wouldn't do for him because I thought he loved me and I loved him he told me that only to keep me around because he liked having a beautiful girl on his arm when he went places but the whole time he was lying to me dealing with multiple other women as well. that's all he follows locals football and women who are single moms. he seeks them out because they are easy prey. I know he could not be sleeping with anyone because it doesn't work and arise to the occasion ever not even in the AM he don't know what to do to fix his issues and he's not capable of other methods either he makes it seem as if it's the woman who's at fault for his health issue. He uses women until they are left scares and broken. He knew I had a disabled child who could not speak and he still pursued me but when I no longer served my purpose he let me know he would n could never be a stepdad to a child like mine if he was normal it be different. he makes fun of less fortunate people. Only way he can please a woman is with his wallet definitely not in the bedroom that's for sure his member don't work he can't do anything else properly he's a joke in the bedroom he is a evil man through n though and I garentee that he will mess up his family' legac. his insecurities cause him to turn to over drinking. It's to compensate for his loniness and unhappiness with his appearance his alcohol problems are well known he just keeps getting worse n worse no self control. he has no care or regard for how badly he's hurt others and he'll continue to do so for a long time unless he goes to rehab or seeka counsel of sort he'll die alone no real woman would ever put up with him for long. no...