Carvel — Restaurant in City of Yonkers

Unbelievable just leaving this location on a Monday at 4:15 PM we went in with our gift card that had $15 on it and was going to buy more ice cream which was for the family of 6 . We were going pay using the gift card and the lady informs us that her gift card machine is not working. meanwhile Carvel is advertising to buy gift cards as gifts in the store.If something like that is not working maybe you should ask your customers how you’re paying now we had to go out of pocket to pay for something , but now we still have a gift card unused !! She doesn’t even apologize for the inconvenience and to top it off the service was horrible if I could rate it as zero I would. She seemed overwhelm and not helpful at all I will not...

I will never return to this Carvel location again. As someone visiting from out of town, I was excited to stop by a place I usually love—but this particular experience left a terrible impression.

The staff was incredibly rude and unprofessional. They openly mocked customers, made inappropriate jokes, and gave me something I didn’t even ask for—then taunted me about it afterward. I have never felt so uncomfortable in an establishment before.

I’m proud of myself for keeping my composure during such a disappointing encounter, but this visit completely ruined the experience for me. I hope management takes this feedback seriously, because no customer should be treated...

This place is always clean and the service is usually good. Tonight, Im pretty sure I ordered a strawberry soft serve sundae with strawberry topping and chocolate hot sauce with whipped cream and a cherry. I dislike that they immediately cap the desert. I could not see it until I got home. They gave me vanilla soft serve instead of strawberry. If I saw it before I left the store, I would have said something. Note: Ask for no travel cover next...