New World Chinese Restaurant — Restaurant in City of Yonkers

Will never order from this restaurant again until the owner fires the old rude woman answering the phones — and the drivers come to my door. I’m done. The old lady didn’t include my large wonton soup, then hassled me to pay for it again, then cursed me out on the phone. When she said “f**k you,” I hung up in her face. Took 40+ minutes for that to arrive. I have a broken leg and can’t deal with the stress.

Update: December 25, 2021

I figured let me give this restaurant one more chance. This is frankly the best Chinese food in the area, even though a little overpriced for small things, though I understand — it’s business.

Spoke with one of the owners today on Christmas. After chatting with Yumi and explaining my concerns, issues and factors in leaving my review: we had a productive conversation. Notes like: Drivers better assessing which building they walk food up to; the primary woman running the restaurant could work on her manners; and that if an Uber order or not — that the restaurant still represent their business to the customer the same. It shouldn’t always be about the money.

Can’t give 5 stars just yet as I can tell there are some strong beliefs in how they feel that business should be conducted. Some beliefs I don’t agree with, and likely most of the grievances I have won’t change — but her giving me 40 minutes of her time was very nice nonetheless. I hope drivers start delivering-to-door for homes that aren’t high risk for violence or anything like that. If Uber drivers can do it — they can do it. I also hope they remind the customer of free items over a dollar value promoted on the menu. Many times I lost that extra because I didn’t know.

Update: November 30, 2021

The woman working is VERY rude, still. She gave my Uber eats order to a driver that then left the restaurant with my food, and cancelled the order. He essentially stole the food. I have been waiting over an hour and upon asking her to honor the price I paid with Uber after HER poor management of the delivery — she tried to charge me $6 more than Uber (almost $30).

I’m never going to order from here again because frankly, they are unprofessional and rude, and lack customer care.

Update: July 2, 2020.

Now waiting an hour and a half for delivery when the restaurant is one mile away. This was 5 stars. I downgraded it to a 2 stars because the lady on the phone is rude and the place is too expensive. They don’t have all items on the menu. The woman taking orders charges for every little thing and their delivery guy doesn’t want to come up to our door. I have poor reception where I live, they don’t ring the door bell, and use COVID as an excuse not to come up. Then talk over me on the phone when expressing the issue. New York opened a week ago. They should deliver to door LIKE ALL other restaurants. Uber Eats does it and you wear a mask.

They cook their food consistently every time, extremely nice phone etiquette and delivery is usually always under 30 minutes (I’m about 1.5 miles away). Flavor and seasoning is always consistent, never got sick.

I’ve lived all over NYC and the NYC suburbs. A lot of Chinese restaurants (American Style) have changed their cooking methodology due to various health complaints which are systemically known in New York. Thus, many of these mom and pop restaurants generally overcook to avoid bacterial contamination. This place seems to have figured out that balancing effect of cooking to texture/flavor and cleanliness.

They’re five stars for phone etiquette, flavor and delivery speed. I would say their prices are essentially consistent with other versions of this same style restaurant, but about 10% higher or more AND as of recent (06/28/20) they are not walking up to the apartment — which sort of defeats the purpose of delivery — but understood, nonetheless as COVID is rampant and business’ owner’s drivers are overwhelmed by orders.

I’m satisfied. A lot of really bad restaurants that server American style Chinese and they don’t compare...

Rude and poor customer service. Order at your own risk! I'll explain why. I used to order here all of the time, spending anywhere from 40.00 to 70.00 an order for my family of 5. And I never had an issue except that they never bring my food up to my door even though I tipped Everytime and the food was mediocre. However, about 4 weeks ago I made a small order of chicken wings with french fries and 3 vegetable egg rolls. They took over an hour to deliver, I had to call 2x. The order was missing a vegetable roll. So I called in, and was transfered to a manager, (which I didn't know they had) and I was ASKED if I would like a refund or for it to be delivered, before making a decision, I ASKED, were there more deliveries in my area, the manager politely said yes, so I said ok it can be delivered. I said thank and ended the call. The lady who answers the phones and takes the orders calls me 3 mins later, and TOLD me to check the bag because the driver said there were 3 rolls. I did check. The order wasn't big. I could tell there was one missing. So she said she will deliver it next order. My sister then took the phone and explained the situation again, and basically the lady called us a liar. The order was about 10 to 13 dollars, what are we lying about. So after an argument was had, the call ended, and the egg roll was delivered, which I wasn't expecting because the lady was refusing to refund or have it delivered. So today I called to get a delivery, and she told me no delivery only pickup. I asked what time will delivery resume, she said to me delivery isn't for me because I'm a liar. To gain clarification, I asked her again, are you telling me you're not going to deliver to me because you think I lied about an egg roll? She said yes. And I then hung up on her. This lady is making the restaurant look bad because of poor customer service. If I spoke to the manager and the manager offered me a refund or a delivery, why would this worker challenge that and then hold a grudge over their mistake? Further more how would the delivery driver know what was in my bag? Was his dirty hands handling my food? Never again would I order from them! And I'm telling everyone watching, to not order from them because you as the customer would be wrong on your disputes and then they'll try to "punish you" by not delivering. When in reality, the punishment is on them because they lost a customer who was spending a lot of money in...

Absolutely do NOT recommend. Especially do not order online I usually order from Family Kitchen(the best ⭐️) but they are closed on Tuesday so I decided to give this place a shot. I ordered sesame shrimp with fried rice (I’m a pescatarian) for myself, my friend ordered orange chicken with fried rice and we ordered cream cheese wontons to share. We received sesame chicken with fried rice, orange chicken with white rice, and wontons with meat. When I called to let them know the order was incorrect they were only concerned with the apparent mistake I had made in which wontons I ordered … ? I eventually called back and stated I would like a refund, because I could not eat any of it, and my friend let me know that the orange chicken was not good at all nor were the meat wontons, so we ended up throwing it all out. I was informed that because I ordered online, they were unable to refund because the credit card company they use said no. I am going to call my card company and see what I can do. I will say they did try to give me a store credit of $20 (my order was $35 after tip) and I declined because I do not intend on ordering...