Arby's — Restaurant in Clarksville

We had a very nice lunch today at Arby's on Madison St. courtesy of Arby's for taking the time to rate their limited time only fish meal. The advertisement for the meal was misleading to a lot of people. It said something about a hush puppy batter and l myself took it as though they served hush puppies with the meal. They did not. I said something to Melinda Hodge who is the store manager and even she said it was misleading. Having called Arby's Customer Service they welcomed my comments about the fish meal and sent me two complimentary meals. Today we used those meals. Patti, our server, was very attentive and got our order just within a few minutes. At that point she ask how we got the meals and l told Patti and Melinda what took place. This Arby's has always been our favorite Arby's to go to. Melinda has been a manager for a long time and she is great at what she does. Patti always has a smile on her face when greeting customers and l am sure the rest of the staff are just as courteous. I have seen several comments saying they are slow or only working the drive thru. We are at a time right now when everyone is short on help. Everyone wants to complain, but no one wants to help. I see the lines waiting for service at all the restaurants. I applaud those people who do food service. It would be a dull world if we didn't have them. How would you like to just go to the grocery, buy, and have to prepare your own food every day? Wouldn't that be nice to never have day or night out? Stop your complaining, it just upsets everyone. Smile more and look for the positive things in life, it could be a lot worse. Our lunch was was great thanks to Patti, Melinda, and staff....

Today, Two workers extremely rudely insisted that I remove myself from the property because I did not have a mask; claiming "Arbys is a privately owned business, so they must refuse service" to "would be" loyal customers. I insisted that I have a mask in my vehicle and that I could go retreive it. They then persisted to say that they would not regrant me access inside; and stated "We will let you go through the drive through." I then informed them that access to their drive through was blocked due to a car accident, and that I had to park my vehicle two businesses over in Burger Kings parking lot, walk across Starbucks parking out, and then cross the road near the car accident to even get to this Arby's.. The same two women in the kitchen then continued to grobble amongst themselves directed at me in an extremely offensive and rude manner, pointing to the door. I simply told them that they may no longer have my loyalties as an arbys customer. Arbys is literally my favorite fast food restaurant.. I firmly stand with opposition now, and I will persist in effort to avoid going to another arbys ever again. These two women need to be fired for harrassment. Unfortunately I did not request their names because I was also baffled at the fact that they said nothing to the two gentlemen who stood in line to order infront of me; about not wearing their masks; including other customers dining in, obviously eating without a mask.. my point is.. this ruined my warm hearted and stomach fulfilling relationship with Arby's.. I will never return to...

Me an my family went to dinner an it was at 8:47pm we came in we placed an our order an when it came out my mom asked a worker named Shelby for mayo an sat back with her mayo an i needed ketchup an mayo from up front an when i asked Shelby because she was upfront rolled her eyes an did a little laugh at me which I found extremely rude my dad an i went up because they had forgotten my curly fries an Shelby had said to us "what do yall need now" an he asked for extra mayo an she gave my dad a massive attitude saying how its in the back an my dad said 2 packets of mayo wasn't enough for a family of three an so she went back to the line an we heard her talking badly about us to what id assume was her manager a James. It was a horrible experience all in all will not be returning an we almost fell when we came in the floor...