Popeyes Louisiana Kitchen — Restaurant in Cleburne

Being a previous GM at a competitor location Is what brings me to leave this review? On August 17, 2024 at 9:20 PM I went to the drive-through and was told that they only had bone in chicken. I asked you don’t have strips ? The reply was no sir. I said what are you all out in the response I was given confused Me, I was told no we are fixing to close. I said you do not close until 10 o’clock. We are out is what I was told. I understand completely waste, labor, and numbers equally out for a store. However, with 40 minutes left I should’ve been informed that there would be a wait, but they would make them. The next day on the 18th I called to speak to the manager, and some young girl answered, and I was trying to explain the situation in a response of Clearly, not caring she was like oh OK , then got quiet, I said well clearly you do not care because no apology no offered to compensate or interest was given, I informed her that I would be trying to contact the GM or corporate The following days after the phone has been off the hook and busy. Then When I looked up the reviews for this location, it was no surprise to find their rating was very low. I know that at my chicken place when I was GM if anyone ever refused Service because they were lazy Which resulted in loss of profit They would immediately have been terminated. And the manager who had no interest or attempt to resolve the issue or even apologize, would have been demoted With this kind of service and reviews, I would estimate this location will be closed within six months unless there is a complete change and management and staff I will never return as many others...

We went through the drive thru, and the employee taking the order was extremely rude. She wouldn’t speak up, so we couldn’t understand a word she was saying, and then when we started to finally order she just had a terrible attitude. Once we got to the window, she handed us our food, and we asked for sauce, and she interrupted us without giving us a chance to finish to ask how many sauces we wanted. She then gets us our sauce, and hands us our drinks and says thank you, while she still has our card. We then remind her we need our card, to which she replied with “well it’ll be ready when it’s done.” During this entire time, when she took the orders of other customers, she was still very rude. When she finally gave us her card, we politely told her we think she should work on her customer service, and she didn’t let us finish saying anything, before replying with “Oh really? Oh really?” and slamming the window in our faces. Both my fiancé and I have been managers in fast food for years, and I was an assistant manager in a store. We weren’t trying to to be rude, but after working in a fast food job for years, I don’t think I would ever handle customers like that, and I certainly never took...

I would of loved it but I ordered the sandwich one day and it was perfect, two days later I went to another location and ordered the combo with all three at the cleburne location and I had asked for boneless I got really burnt bone in and I had to pay for the to hot ranch even though it came with it . This Wednesday I went again to cleburne Tx and ordered a sandwich again and they didn’t even know what the too hot ranch was 😡! My husband and myself went last night to cleburne Tx location and asked for the combo one again and my sandwich was not the hot one they made me pay 25c again for the hot ones ranch I even told them it comes with it they said no . The boneless wings was raw . I’m over coming to cleburne location. I called the mgr and she didn’t care she hung up on me . I work with food everyday I’m a chef I will be contacting the Johnson county health department. I seen an employee visiting her friends behind the counter hair down flip flops. Don’t go to cleburne location. Time of Saturdays transaction 4:43 sep 20 -...