Papa Johns Pizza — Restaurant in Cleveland

SECOND UPDATE: Still absolutely ZERO follow up almost 3 weeks later. Not from the store manager, or from Corporate. Just FYI if you order from here they won't fix any mistakes or address crappy employee behavior.

UPDATE: I did the survey and asked to be contacted about my negative experience. The cocky manager at the store must have said he responded to my feedback already because I got an email a few hours later asking if I was satisfied with the resolution I was given by the manager of the store and asking me to rate how he resolved my complaint... Uh... it wasn't resolved lol. But ok. Just reinforces to stay far away from Papa Johns.

ORIGINAL: I ordered a couple pizzas using a deal online and put in the notes for the driver to bring $25 in change because I had a $50. I was a manager at more than one pizza place and that is a totally common thing for people to do so the driver has enough change with them, and none of the places I've worked would deny that request, especially for a repeat customer. I have ordered multiple times from this location and have a papa john's rewards account, so I am in their system.

The order was accepted and everything was fine. When the tracking was showing the order out for delivery, I gave my son the money and he went to wait for it. About 5 minutes later I got a phone call from the store. The guy on the phone COMPLETELY bungled my name, and then with no apology when I corrected him, he in a cocky and condescending tone says "We see you put in the notes that you wanted the driver to bring $25 change because you're paying with a $50 bill. As you KNOW, our drivers only carry $15 banks with them." I say "Uh no, I didn't know that." So then he says "Well, it's printed on the boxes and it also should have told you at least 2 times during checkout." I'm thinking - excuse me? You're telling me I need to read the small print on the pizza boxes now just to know store policies?

I also double checked and there was nothing in the checkout about drives carrying that little amount. I tell him this. So he says snottily - "Well, it DIIID... so if you didn't READ it that's..." and at that point I cut him off and said "Well, then cancel my order." And I hung up. I am not putting up with that. I've worked in the pizza industry and that was so rude and unprofessional. I would have been written up if I spoke that way to a customer, and I also would have been written up if I made a big deal over a repeat customer using a large bill.

This guy starts blowing up my phone and I ignore it. He leaves a voicemail just OOZING with snark, talking about how "if I had just waited a minute and listened to him, he was going to accept the large bill THIIISSS time, but I was SO fast to just hang up... did I still want the order?? just let him knooooowwww..." Papa John's you lost a customer because that is just so off-putting and disrespectful. Also they had marked my order as delivered on the tracking app while I was still on the phone with him, so they were not planning on delivering it regardless of what he said. Also by marking it delivered, I lost my Papa Rewards bucks, so if I DID want to order from a different location my Papa cash is gone. It's only $2 but it's the entire point of how petty that is. Again, it was marked as delivered while I was still on the phone with him before I even cancelled it. He had no intention of having the driver bring change.

I'll stick with Domino's...

The phone was breaking up so bad on top of the accent I couldn't under a stand, she kept trying to up sell me some kind of sauce when I kept telling her I wanted plain wings, and when they asked about a tip for my 13$ order I kept saying take 20 of my credit card, they would not under stand that it meant a 7$ tip.. this was a horrible experience and I will never be ordering delivery from Papa John's again as long as they have this foreign answering machine!!! The sad thing is they have a great food but whoever however they have their answering machine going through it's terrible!!! Very discouraging I swear I will never call again and ask for a delivery which is really sad because there's a lot of times and I'm stuck at home babysitting my grandbaby and I need to order...

They don't use gloves while making food 😱🤢🤮 . The young lady working touched money and then goes straight for making food . No soap , no hands washed, no gloves, just raw hands touching the pizza dough then her clothes, wiping her hands on her shirt and the back of her pants . She was also wiping her head no hair nets . I also seen the pizza delivery guy come in from the street to making people food as well . No hands washing at all . They need to change that policy that's disgusting and can make people very sick with all stuff she was doing and making pizzas at the same time . 😫 Definitely no clean plate award here . Buyers beware...