Subway — Restaurant in Cleveland

The Sandwich That Tried to Fight Me (and the Other Two That Had My Back)

I ordered Subway through DoorDash on one of those quiet days when you just want something warm, tasty, and easy. I wasn’t alone—I should clarify that from the start. These sandwiches were not just for me (even though I definitely had a moment with each one). We ordered as a group, thinking, "Let’s try a little bit of everything and split it up." So, here’s what we got:

Ultimate BMT – Footlong, hearty multigrain, toasted

Hot Honey Chicken – Footlong, hearty multigrain, toasted

Oven Roasted Turkey and Ham – Footlong, hearty multigrain, toasted

First up: the Ultimate BMT. This one disappeared fast. Bold flavors, just the right amount of crunch, and it somehow felt indulgent and comforting at the same time. Like a warm blanket that’s also a little spicy. It was a hit with all of us.

The Oven Roasted Turkey and Ham was that dependable friend who always shows up when you need them. It didn’t try to steal the spotlight, but we appreciated its simple, clean flavors. Honestly, it was perfect for the one in the group who wasn’t feeling adventurous—just a solid, satisfying classic.

And then… there was the Hot Honey Chicken.

Now, I personally wanted to try it because I’d heard the buzz. I was curious. It sounded fun. It sounded flavorful. But I didn’t realize I was signing up for a fire walk. The flavor was amazing at first—sweet and smoky with that honey glaze—but the heat? Oh, the heat came in waves. Every bite got hotter. I started feeling like I was on that YouTube show Hot Ones—except no one was asking me questions, I was just sitting there trying not to cry into a paper napkin.

My lips felt like they were growing a personality of their own. Everyone took a bite or two, but by the end, we were all a little humbled. It was spicy. Not like, “I need water” spicy. More like, “Are my lips still on my face?” spicy. We were genuinely relieved we only ordered one. Any more and someone might’ve needed a cool compress and a pep talk.

That being said—it was delicious. It really was. If you love spice and can handle some heat with your sweet, you’re in for a wild ride. But if you’ve got health issues like acid reflux, blood pressure concerns, or you’re just emotionally unprepared for a fiery journey—maybe take a gentler route.

Overall: DoorDash delivered everything fast and fresh, no issues. Subway nailed the toast and flavors. The BMT was the star, the Turkey and Ham kept things grounded, and the Hot Honey Chicken? That one told us stories we’ll be laughing about for a while.

5 stars for flavor, fun, and a little chaos.

Would definitely order again—but we’ll bring ice...

Maybe I was just there at the wrong time but I had a very bad experience. My conclusion was that this is not in business to provide what the customer needs. It is simply in business to take in money under the pretense of being a place where people can get something to eat.

When I entered there was only one employee present--a woman who said this was her second day on the job, and she had just been thrown in with little training. I'll give her credit. She did her best but was struggling. A few minutes later another employee entered. A young man who might still have been in high school.

The woman tried to get him to help her but he had no interest in assisting in any way and seemed to regard the whole thing as a joke. My sandwich was finally completed. I added a bag of potato chips and then tried to find a medium sized cup for my fountain drink. There were none. I asked the woman about it; she asked the man and he simply shrugged and said there weren't any. It didn't matter to him.

So by default I had to pay for a large cup--the only kind I could get. I then took my food and stepped over to the soda machine. The flavor I wanted was out. I tried another flavor. It was out. I tried a third. Out. I went back to the counter to inform the employees. The man walked over to the soda machine to see for himself, which apparently was an extraordinary thing for him to do, and far beyond his obligations. He checked and saw for himself that everything was out. Of course he had no inclination to do anything about it. It must not have been any responsibility of his.

I asked what was I supposed to drink and with a smirk on his face he pointed to the juice dispenser. It seemed to be another joke to him.

I was getting hungry so I wasted no time tossing everything in the trash receptacle on my way out the door as I left to find...

I can't understand some people. I made an order online for curbside just to avoid poor communication and poor customer service. I get home with the sandwich, and it's missing several requested items, including the bacon that's included. I went back to the store after they failed to answer the phone a few times. I patiently go to the end of the line and wait. The short brown lady at the front very loudly and aggressively says, "What's the problem?!" As I softly and respectfully attempt to explain to her the issues, she is rambunctious, annoyed, while clearly insulting my intelligence and gaslighting me. I can see it's a clear attempt to upset me, and I continue to be the voice of reasoning and respect. She dropped the sandwich with my hand out and proceeded to lie and try to intensify things. She asked her associate if I was loud or rude, in which he shook his head no. Then another customer, that said, "naw, he was cool." This angered her even more. Prompting her to just tell me to "get out." I never...