It’s Taco Bell, so I don’t expect much, but this Taco Bell location is consistently the worst location I have ever been to. It’s always slow and my order is almost wrong - missing items and/or incorrect customizations are the most common issues (ie, a combo will only have two of the three items, an item will be made with beef when I requested chicken, added sour cream will be missing, etc). Tonight, however, was probably the straw that broke the camel’s back. I arrived to pick up an online order that someone else had placed. There was a short line that took a very long time. When I got to the front of the line, I sat at the speaker for 15 minutes. Finally, someone took the name for my order. When I got to the pickup window, however, they gave me the wrong order (same first name, different last initial). I pulled out of line and checked with the person who placed the order - it was correctly placed, so I got in line again. It went a bit faster this time (though I still sat at the speaker despite the fact that there was no one in front of me), but they still insisted they did not have the order. Just complete incompetence, for years now, from top to bottom. I have given them many, many chances, eaten many things I did not order, and waited in lines without complaint because I know they’re typically understaffed, but the rudeness coupled with them somehow losing my order was the last straw for me tonight.