Wendy's — Restaurant in Cleveland

Worst experience I have ever had. I sat in the drive through for 15 min and the line was not moving. I parked and went inside to order my food. I finally was able to order to go, looked at the cashier receipt that was still on the printer that said OLD MAN. I was polite when ordering so I don't know what triggered that. I stepped back and waited. I watched 2 other customers order after I did and got there food while I still waited. Three young girls came in ,went to the counter and laughed and talked to the girl that took my order. They did not have to wait for anything. They were handed food right away! At that point I walked up and asked why I am still waiting and got no response. I had to complaine to a guy behind the counter that I have been waiting for my order but many other people were helped after I ordered and received there food. I was not alone. Another customer had the same problem I did and she was not happy! Total time spent at this store 50min including sitting at the drive through. I was also denied a refund. At that point I did not want any food but already paid. They said I cannot get a refund so I had no choice. I...

I originally ordered through the mobile app for carryout we were told to come inside and still had to wait! The food was old and cold. The chicken on the Asiago Rachel club was old and the bacon and cheese old fries were with 2 pieces of bacon and 7 pieces shredded cheese. (I tried to do them a favor by not getting the beer cheese because the fries tend to get a little soggy and I didn't want to be complaining.) Little did I know it was inevitable!! I went back but the door was locked so I had to wait in the drive thru line that was almost to the street for at least 12 min to reorder only to wait another 15 min. This time the sandwich was on point but the fries were greasy and undercooked. After waiting another 10 min in the drive thru again and being told they don't do refunds I reluctantly ordered the fries again. The manager said she would cook them a little longer but I still had to ask for more cheese. Moral of the story go early so you can make it inside to analyze the foodyou getting before you leave or order at you own risk. Better yet just go to...

I ordered a 20 count nugget meal and a crispy chicken blt. Was charged incorrectly and didn’t get the correct size fry or drink for the meal I ordered. Was given a small fry small drink. Despite being charged for a medium, and was given a biggie bag meal after VERY SPECIFICALLY telling the worker it was JUST the sandwich. Questioned the price at the drive thru window, asked to be read back my order. They said what I ordered but wouldn’t give me a receipt and looked confused themselves. Handed me a frosty I didn’t order. Just the whole thing was wrong. Then the girl at the window had the nerve to tell me that they accidentally made a biggie bag so I’m getting it for free (a lie, I was literally charged for it) my total should have been no more than 18$ and was 22$ despite being rung up incorrectly the manager wouldn’t fix it and acted as tho it was a issue cause I was questioning the price that was obviously wrong. I just said screw it n took it at that point. But i will never coming back to this location....