Wingstop

Ordered over $70 in food. Wife brought home the order. Upon opening the order and seeing what we had, we noticed we were missing 10 dry rub regular style wings and we had only received 40 of the 50 ordered. Upon calling the store I spoke with Heather and she told me that I had to bring the entire order back up and that it was company policy per they're DM and GM. Which of course our food was already like warm and my family has already started eating. No offer to make the order right out offer a partial refund. So I went back up to the store put my food on the counter and said here's the order. Heather went on to say sorry that's just company policy, which I feel is absolutely absurd. But instead of offering a replacement or to remake the entire order I was told they had to look at it to make sure they didn't give me the wings. Which she's preceded to open up my order with ungloved hands and then I told her to give me a full refund because I don't want the food back if she was going to rifle through it. Especially in this day and she with COVID and good knows what going around it's unsanitary. So I told Heather to refund my entire order. To treat customers as if they're lying is bad business and absolutely a poor way to do business overall. Especially when someone is spending so much money. I expect a full refund and my family and I will never return as customers, especially to this location. Completely disgusted and disappointed.