Wingstop — Restaurant in Cleveland

Ordered over $70 in food. Wife brought home the order. Upon opening the order and seeing what we had, we noticed we were missing 10 dry rub regular style wings and we had only received 40 of the 50 ordered. Upon calling the store I spoke with Heather and she told me that I had to bring the entire order back up and that it was company policy per they're DM and GM. Which of course our food was already like warm and my family has already started eating. No offer to make the order right out offer a partial refund. So I went back up to the store put my food on the counter and said here's the order. Heather went on to say sorry that's just company policy, which I feel is absolutely absurd. But instead of offering a replacement or to remake the entire order I was told they had to look at it to make sure they didn't give me the wings. Which she's preceded to open up my order with ungloved hands and then I told her to give me a full refund because I don't want the food back if she was going to rifle through it. Especially in this day and she with COVID and good knows what going around it's unsanitary. So I told Heather to refund my entire order. To treat customers as if they're lying is bad business and absolutely a poor way to do business overall. Especially when someone is spending so much money. I expect a full refund and my family and I will never return as customers, especially to this location. Completely disgusted and...

Third time ordering from here and each time there is a problem . First time I made an online order and called to cancel it to just order online instead . Order was never cancelled so the payment was taken out of my account and also in person... The general manager did fix it and my funds were refunded . The second time I tried to make an order over the phone for a 30 piece wing order and the girl told me they didn't have that option available so we had to go there and show her the picture from online and she then had to ask her manager until we got the ok ... She just didn't know what she was talking about . We just ordered a third time and I'm hoping there's no issues .... The wait though was supposed to be 18 minutes it's been 32 minutes ... The wings are good every time and I love their ranch . Fries are great too . No problems with the food . But honesty they need to hire people who actually have a clue they have a job lmao because they are clueless at this location . Pretty sure it's most of their...

Service was really bad. Placed an order online, went to pick it up and the door was locked at 11:15. Restaurant was supposed to close at midnight. We were told to go through the drive thru. So you want us to get back in my car and get in a line full of other customers to pick up food that was pre-ordered? Okay, so when we finally get to the window, the drive thru person asked were we there to pick up an order. We said yes and she said what's the name. So we told her the name and she proceeded to say somebody else ordered under that name and stood there and stared at us like we just committed a crime. So I gave her the phone number the order was placed under and she still seemed confused. She closed the window while I was trying to tell her what was ordered and a man returned and got things straight. I look in the bag and the fries were placed in there as if we were dining in. First and last time going to this Wing Stop. Sad part is, the wings were...