Cottage Inn Pizza Coldwater — Restaurant in Coldwater

Placed an order, waited 1 hr. Called back to check if the driver was having difficulty finding our house(as this has happened in the past). We were told that it was on its way. Then another 45 mins later i called again and was informed by the manager chris i believe, that no order had been placed. I explained to him the above senario and unfortunately he was unable to help. In fact all he could do was continue to inform me, no order was placed. I have to assume that he thought that i was making this entire situation up, or that they were having a busy night, were understaffed and obviously poorly managed.

I am sure they will not go bust without my occasional pizza delivery however i am disappointed and angry that rather than try to fix a mistake, the manager chose to insinuate that i was either suffering amnesia or...

Usually we have top notch service,however the gentleman that took our order today5/16/18 was very short w me definitely not a people person I asked what a gourmet pizza had on it and he said well we have about 50different ones..I said well let me tell you what I want😋 I gave him ingredients I wanted including triple cheese. His reply was we can't do that all I can do is give you Xtra cheese Okay ,however they have done it before.

Does this qualify for a Gourmet pizza? Nope Ok I will have a med w those toppings and I want it Well done We would like the cheese brown That will be $19.32. 45 min to an hour Not very helpful and I still don't know what a...

Well my pizza was not good as a matter of fact it was sloppy in was under cooked and swimming in sauce that I specifically asked to not be that way? So, the reason I am saying something in a review? Well, I was hung up on yesterday when I called to let them know and was rudely called a liar today by the "mgr" who told me I couldn't have a refund because it's the next day!! 🤣 I understand that the food service industry is having major problems with staffing but to argue with a regular customer? I edited this due to length and the fact that reviews do absolutely no good! My decision is to just never return to cottage inn for anything...