Subway — Restaurant in Colerain Township

My horrible recent experience at your establishment, which left me both disappointed and disturbed.

Upon picking up my order and returning home, I discovered several gray hairs embedded in the bread of my sandwich. This was not only extremely unsanitary but also incredibly off-putting. Naturally, I called the store to report the issue and speak with a manager. Unfortunately, I was hung up on. When I called back multiple times, my calls were forwarded to voicemail.

Eventually, I was able to speak with a manager, who informed me quite curtly that I would need to return to the store in person to request a refund. Although this was inconvenient, I complied. When I arrived and asked to speak with a manager regarding my order, I showed her a clear image of the contaminated sandwich since I no longer had the item in hand. She then stated she needed to contact the store owner for approval before issuing a refund.

While she was on the phone, an employee (whose beard closely resembled the hair in my food) approached and told me that if I continued to suggest the store’s food preparation area was unsanitary, I could be asked to leave. I found this to be highly unprofessional and disrespectful, especially considering the circumstances.

To make matters worse, while on the phone with the owner, the manager misrepresented the situation, stating that I had not provided any evidence which was untrue, as I had shown her the photo directly. When I politely reminded her of this, another employee interjected, stating they would call the police if I was being rude despite my calm demeanor throughout.

This experience not only reflects a serious lapse in food safety and hygiene standards, but also a complete disregard for basic customer service and respectful communication. I believe situations like this warrant immediate attention and correction. A food establishment should prioritize cleanliness, accountability, and professionalism at all levels.

I sincerely hope management takes this feedback seriously and implements necessary...

To the owner Neil!

I am writing to formally express my frustration regarding a recent experience at your franchise location on 3117 W Galbraith Rd, Cincinnati, OH, which was truly unacceptable.

My wife found multiple pieces of hair in her sandwich during her visit and immediately called the store to address the issue. Instead of receiving help, the staff member who answered the phone rudely cut her off and hung up. When she tried to call back, they kept the line off the hook, preventing her from getting through.

Feeling compelled to go to the store, she was met by the manager, Catherine, who was not only unhelpful but also dismissive. There was no apology for the hair in her sandwich, which is a serious hygiene concern. When she contacted the franchise owner, Neal, the best he could offer was a $7 refund, coupled with being told she could never return to the store. This response is completely inappropriate.

What adds to our frustration is Catherine's refusal to provide any contact information for Neal when I tried to reach out for clarification. Instead of helping us resolve the situation, she hung up on me. This behavior is deeply concerning and reflects poorly on your brand.

I am disappointed that such a basic issue wasn’t handled professionally, and I feel it’s necessary to share our experience publicly. I hope you take this matter seriously and address the lack of professionalism and accountability at this franchise.

I look forward to...

Absolutely horrendous service. Took them 30 minutes to serve 5 customers who only ordered a single sandwich each. Several times while mine was being made the employee would stop to joke with her co-worker, another woman, and guffaw at her jokes instead of making my sandwich. Took five minutes for her to make a simple BLT on white, no added ingredients. Employees used vulgar language and insulted the elderly lady in front of me, telling her to, "Make up your ** mind, lady."

Definitely will NEVER be returning to this location ever again. Previous visits here have all been positive but the change in personnel has demolished my faith in this establishment.

Absolutely...