Romio's Pizza and Bistro — Restaurant in College Park

I ordered from this place via their website which is hosted by a company called Menufy on 10/18. My daughter and I had been out at a show and it was late so we ordered delivery. I waited on the porch for the order. When it hadn’t arrived well after the estimated delivery time I contacted the restaurant. They told me that my pizzas had been delivered and signed for. I told them that I was waiting on the porch and no one had arrived. Maybe someone had “signed” for my order but it certainly wasn’t anyone at my address as I had been waiting patiently on my porch. No cars even passed my house, which incidentally is less than a mile from the restaurant. The driver told them he delivered my order to a White House with black trim. I live in a 100+ year old unpainted brick house. They basically accused me of lying. They refused to resend my order, but stated that they would refund my money, but it would take 48 hours. No surprise, they did not refund my order. I will be disputing the charges to my credit card company, but I’m super bummed that they wouldn’t just make it right. My kid and I had been having a really good night where I took her to see a punk rock band she really likes. We were going to stay up late and watch Halloween movies and eat pizza, but we got no pizza and I still got charged a lot of money and a 25% tip to feed a random neighbor I guess. I’m sure this place does have folks that try and to get one over on them, but I paid like $40 to feed folks at some other house. They told me they would refund my money but they didn’t. I have to imagine this is part of their business practice. Promise a refund and hope the jilted customer forgets about it. Y’all be careful out there. I know it’s hard to find late night food options on the Southside, but this place is unreliable and they won’t make it right when...

Literally THE worst pizza experience ever. I got in late from delayed flight so had to stay in hotel. I ordered, their app gave me an estimate. 15 min after I call only to be told they suddenly got busy. Could have called to let me know that. 1 hour after estimate I call and cancel. Girl on the phone was sort of rude. I got to sleep and the driver calls and says he's a few minutes away. But I called and canceled. He says, the rain and business caused an hour and 10 min delay. This place is 1 mile away. Driver also says the food is hot. It was stone cold and tasted terrible. To add insult to injury, he brought 2 cans of coke. I wanted 1 can of Mello Yello. His parting words were he was sorry. I never give reviews good or bad. Today I've made an exception. If I could give a zero...

Absolutely the worst service and food. We ordered from Uber eats, estimated delivery for 30-50mins. 1 hour later, our Uber driver (not the restaurant) said they don’t have gluten free pizza) an item we ordered. I called the restaurant to see what options they had, and a woman answered and said “I don’t know I don’t own the restaurant. Don’t order from here anymore.” She then hung up the phone. The worst and most rude service I have ever encountered. After our Uber driver waited another 30 mins, our food was still not ready.

It arrived 2 hours after ordering with unappetizing food, and they forgot the only pizza in our order (not the gluten free one, we ordered two pizzas). I tried to call the restaurant to see what happened and they blocked my...