Papa Johns Pizza — Restaurant in College Station

When I called to place my order, some guy in Pakistan answered the phone. There was a delay as we spoke making the communication extremely difficult.

He knew my name and phone number, so I assumed he had the correct address. Wanting to make sure he had the complete address, I told him the name of my complex and repeated my unit number 5 or six times. He kept saying, "yeah, yeah, yeah, I got it." He said it would take 35-40 minutes.

An hour later I checked my phone. It was on silent and I missed phone calls from 3 different numbers, all from out of state. But none of the callers left a message.

Figuring the guy from Pakistan failed to write down the unit number I gave him 5 times, I called back. The same guy answered. I repeated the unit number 4 or 5 more times, but he just kept saying, "Yeah, yeah, yeah, I got it." He said he would call the store to make sure they got the information. When he returned to the call he assured me everything was ok.

I didn't believe him, so I called the store back and punched #5 for the manager. Some kid answered the phone and confirmed he talked to the guy from Pakistan. But he said he couldn't understand the guy, either, and all the guy asked about was if they received the order. He said the delivery driver didn't speak English, but he would try to get him my unit number.

The driver called (and his number was several of my missed calls, yet zero messages) and I told him at least 3 or 4 times - VERY CLEARLY - my unit number. He still had it wrong. By the time I got the pizza it was all messed up like guy rolled his car and pizza went flying everywhere, and it was cold.

After we ate, I saw a tracking email pop up in my inbox. It also turns out I was never given the discount on the Family Special. Pakistan charged me full price for that terrible meal!!

We will never order Papa John's...

I leave this as someone that worked for pizza joints in my early years (Pizza Hut, little Caesars and Hungry Howies). A delivery drivers carries no more than 20$ for change. It’s just part of paying for a delivery with cash. Even with bigger bills. My wife and I placed an order online and I happened to just have the cash on me so I paid with actual cash. Total was roughly 74-75$ and I planned on tipping anyway to make it worth the drivers while. The driver then tells me that he can’t make change for anything and that I either give him the 25$ for a tip or I don’t get my food. First of all, my guy your customer service is an absolute dumpster fire. You’ve delivered to me a few times and always demanded a tip up front before I even get my food. Second, I know for a fact you’re supposed to be able to have at least 20$ in change for any order so please tell me that again. I’ve filed a complaint already higher up, I almost drove back out there to confront you but I have a family to feed and take care of. I’m sorry you’ve chosen to deliver pizzas as a career choice but there’s no need to take it out on anyone else. And don’t even expect a tip from me my guy. As long as it’s a different driver, I will tip you no matter what. But if that short, bald headed ignorant 30-40 year old delivers my food I will promptly refuse to pay for it. And to top it all off you didn’t even give me all of my order. I was looking forward to the breadsticks and you didn’t even give me them. Probably ate them on the way as a second tip...

I had to double check that I was indeed reviewing the correct place. Attentive, friendly service? Anything but! Every time I've gone there, the staff has either acted bored, annoyed, or preoccupied. And I'm not talking about rush times; I've gone to pick up a pizza and been the only one waiting, and it still takes them too long to look my way, notice, do the "we'll be with you", any of that. I'm not paying for just the food, but the service also. But PJ was, at those times, close to where I was.

Credit where it's due though, there food's not terrible; it's okay (they're not Pizza Hut, don't worry). But I'm never going there again; Hungry Howies has better pizza, and far better staff to boot. PJ: got food, glad to leave. HH: staff seemed genuinely glad to serve, we've chatted while the pizza finished up. And to emphasize what I said, Hungry Howies' pizza does beat Papa Johns'. Go someplace else, you...