Pizza Hut — Restaurant in College Station

Every time I order pizza from this location, it is incorrect. These are basic orders, pepperoni pizza, nothing fancy or specialized but somehow they just cannot get the orders right. They are WONDERFUL at rectifying the issues, replacing the incorrect pizzas for free but I live 20 mins away, 40 min round trip and since I never realize pizza is wrong until I get home… I basically spent an hour and a half of my life to get a pizza. There have been 3 incorrect orders this month. These first one I ordered a pepperoni pizza and they gave me a pepperoni and jalapeños pizza. When I got there to pick up the replacement, they had cut it incorrectly so I had to wait for them to make me another one. The second time, also just a pepperoni pizza, also cut wrong so I had to wait. Both times I asked to just take the incorrectly cut pizzas and both times they insisted on correcting it. And then today, I ordered one pepperoni pizza and one pepperoni lovers which costs $3 more. The pictures are of both pizzas. I sure can’t tell the difference so I’m sure they just gave me 2 regular pepperoni pizzas. Get it together Pizza Hut employees!! I counted the pepperonis in the pictures and one pizza has 46 and the other has 54… I can’t imagine they are charging an extra $3 for 8 pepperonis 😑 Side note… the parking lot is awful. I have never once in 3 years been able to find a parking spot because the other businesses that share their TINY parking lot are long stay businesses… a nail salon and an Italian restaurant. So not only are the zero parking spots but they stay full for minimum of one hour. Horrible combination for parking lot...

I’m not sure if the man with the glasses in the gray shirt was the manager, but he and another coworker in the red shirt with brownish blonde hair were very rude. I’m not sure if the situation was racially motivated and I’d hate to accuse someone of such poor behavior, but when I walked in I greeted him and showed him I had a DoorDash for pickup and I told him I’d be back to get my second pizza bag out of my car, since the orders I came to pick up were still being prepared. The man in the gray shirt with the glasses proceeded to turn his back to me and get on his phone as I said that. Granted, I took it as maybe he didn’t hear me, even though I was sure I was clear and loud enough, and proceeded to grab my second pizza bag out of my car. As I waited for the order I realized the man, whom I spoke to at the register, was talking to his coworker in the red shirt who was eating dinner, I’m guessing on his break outside. The guy with the glasses and gray shirt and the guy with the red shirt proceeded to look at me and another individual I was with and talk about us, I’m assuming as they looked back in forth at us with very uncompromising looks. Although it doesn’t seem like much, customer service should always be respectful, no matter what your views are on others. Me and the other individual I was with felt so uncomfortable and would hate to visit this store again. I’m hoping everything gets better and hopefully the workers can learn to put their pride to the side and do their...

My kids love it, or I wouldn’t eat here. I can’t order extra sauce because they just dump it in the middle and then the dough doesn’t cook and it’s a soup bowl and the rest of the pizza is still dry. It’s bizarre.

Anyway. Tonight their website wasn’t working and I had to call in my order. The girl taking the order was rude, unhelpful, and did not check to make sure my address was correct when I asked. In the end, I had a long, frustrating conversation, during which I was accused of being her problem for speaking too fast (could you not have just asked me to repeat or repeat slower?), and then the pizza was delivered to my old address, not the new address I DOUBLE CHECKED with her before giving my credit card number. I had asked for my total several times and she vaguely gave me an amount the third time which didn’t seem right, so now I’m afraid of what I was charged (there was no receipt with the pizza or emailed).

Thankfully, the delivery driver called me and was willing to come to my new home and deliver it to the correct address. I really appreciate that because my kids have to go to bed for school in the morning and they can’t stay up all night waiting on...