Shogun Japanese Grill & Sushi bar — Restaurant in College Station

There was some anticipation for this place to open, unfortunately our first dining experience here was a let down. We sat in a booth in the main dining area and for a Saturday evening on March 2, 2024, it was moderately busy. Our server, Joel, was polite, however, my wife and I felt rushed to make a decision. Finally, we ordered our main entrees to include crab rangoon and a spicy yellow tuna roll as appetizers. Unfortunately, after approximately 20 minutes, everything came at the same time, so our table was crowded and we were unable to enjoy our meals in the proper order.

My wife ordered a $12 mini bottle of La Marque Prosecco (187ml) per the menu, however, the smallish glass it was served in did not seem to contain the entire bottle. I myself have been a server and a bartender at 4 and 5 star restaurants and the standard pour for a red or white wine is 5 ounces. This glass definitely did not contain the entire bottle. There was a point that we did not see our server (Joel) for at least 20-25 minutes. His response was "sorry, its been a long day." Note to self - Not a good idea to blame your inability to take care of your guests with how long a day its been. Our steak was under cooked and the veggies were salty so I had to mix it with the rice (which was cold) to cut back the salty flavor.

For a $100 check, I would have expected better quality and...

We have been to Shogun multiple time, and they have always been great. Tonight, we ordered to go through their online option. Their online system is through a service called Beyond Menu, and is linked to one tablet. If the tablet doesn’t work, the restaurant does not get your order. That happens to me this evening, and was not really handled by their management at all. The bartender apologized multiple times, but once he placed my order through their system, he never spoke to me again. I noticed the manager speaking on her cell phone, and talking to other tables, but never once approached me. Once she close enough, I asked if she was the manager, and why they didn’t have a backup system. She apologized but only offered excuses and nothing else. I finally got my order 30 minutes later with no other apologies. We will return, but never order to go again. Very...

I am here to write a new review for Shogun. I had posted a negative review and I must come and do a new one. After our very disappointing experience on our first visit there….the manager reached out to us to ask us to please give them another chance…and we are so glad we did. On our first visit the food was not seasoned at all….but wow….it was spot on on this second time. I ordered exactly the same thing as on the first visit…this time everything was super good and based on this visit we will return. I highly recommend Chef Jackie….he definitely knows how to cook well seasoned food. I will say that having the manager reach out to us and asking us to give them another try shows great customer service and will pay off for them as we will for sure return for...