Have gone to Don Chente in CSTAT 2x and still not good. First time we went about a week after they opened. Ordered the wet burrito with Barbocoa and NO Cilantro. Server had a smile but didn't really know the menu well. Plate comes out with Cilantro on top of the burrito so I told the server no big deal, scrapped it off the top. I cut into the burrito to find grilled chicken. Waitress comes over and I show her the chicken, she appoligizes and takes it back to be remade with barbocoa. Took a while and my wife was already done when I got my plate. They did comp it so I understood, new restaurant so working through the kinks.
Fast forward to second time- last night, and it's gotten worse, not better. The food quality overall is pretty mediocre. Server still didn't know the food or the menu. The sad part is the lack of care from the servers and management. The servers are not trained on how to serve and wait on customers. They need a better systems and processes. The Iced tea had a weird flavor, almost like the tea urn isn't being cleaned properly each day. My tacos and daughters quesadillas were not too bad, but rice and beans were cold, the shreaded cheese wouldn't even melt. My wife got the beef encilada plate and it was reminiscent of a frozen dinner. There's no love or passion in the food. My 4 day old enchiladas are better than what they are serving. I asked someone who appeared to be a manger if we could get some hot rice and beans for me and my wifes plate. They said yes, and would bring another plate hot plate. Waited for over 10 minutes to get this plate and we were done eating our entrees. Bad thing is it was the same cold temperature as the others. When I told the manager she didn't seem to care, just gave me the Toast system to pay. They have a microwave in plain view but it was never used for the rice and beans. I typically don't like restaurants that use a microwave but for this instance it would have been fine.
Consider having the TV's on different sports channels instead of just showing us Hispanic music videos on all 10 TV's.
We were really excited to have a neighborhood little Tex-Mex restaurant and hopeful that it would be good and we could have something close and convenient. The problem here is that the owners spent all this money to take over a second gen restaurant, but are not staffed with the right leadership or servers that are trained to care about the customers food or service. So many new restaurants make the mistake of opening and not taking care of customers that want to come spend money in their restaurant and then wonder why they can't make it later on. If you don't get things turned around soon, before everyone tries Don Chente, you'll end up like Taco Casa and the previos Bahama Bucks. You don't get a second chance to make a first impression! It so hard to attract a customer but it easy to lose them! I hope ownership realizes this before...
Read morewhat used to be a facorite hang-out spot for late night snowcones for me and my friends towards the end of high school, is now an incredible authentic mexican and seafood dining experience. located where the old Bahama Bucks used to be, Don Chente in Tower Point has been highly anticipated by me since their explansion announcement. i've been to the location at villa maria and texas, across from the Tejas Center, and not once had that location disappointed me. the experience I had at this new location set the absolute standard, the staff was incredibly friendly and checked on me regularly, the food was phenomenal; i got a ceviche tostada, and one of each, carne asada (corn), barbacoa (corn), and al pastor (flour). all of the tacos were incredible, full of lovely, hearty flavor, and that barbacoa just melts in your mouth. the ceviche on the other hand is what absolutely solidified this as my new favorite mexican place in town. i love ceviche, and the VM location was a great place to get it, but i can no longer justify the drive over there when we have a spot much closer to home, whose ceviche tops the other. i can't pinpoint exactly what is ever-so-slightly different about this locationms ceviche, but even one of the staff members have said "yeah, a lot of people have said they prefer the ceviche here" and i cannot blame them whatsoever. if you're like me, and your like your pico de gallo heavy on the shrimpy side, you gotta swing by at some point man, there are simply none that can compare. thank you to the folks here for having me late saturday night!! you friendly fellers will see me again VERY...
Read moreThe moment we stepped inside the restaurant, we were greeted with an unwelcoming feeling. The entryway didn’t separate new guests from those already seated, creating a chaotic atmosphere.
The menu was disappointing. It lacked descriptions of the food and drinks, and the waitress didn’t know the ingredients of the drinks.
The service was truly terrible. Our server completely forgot about us after taking our order. Our food was not served all together, it arrived at different times.
The food quality was lacking. The Shrimp cocktail, priced at $13.99, came with only six shrimps, and the tacos al pastor were missing limes. We were served without silverware.
The alcoholic drinks were overpriced. I am guessing they are using the candy left from previous owner of Bahama buck’s as garnishes for alcoholic drinks.
The restaurant patio was unfinished, and the loud tejano music didn’t create the kind of ambiance I prefer. It was a complete...
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