Starbucks — Restaurant in College Station

I walked in on my birthday to enjoy a drink with my family (July 31.) We sat down so I could review the menu and as I was arranging my purse on the bench, I watched a long-haired male employee sneeze, blow his nose into a napkin, then proceed to wipe down the tops of the coffee machines with that napkin. To say I was appalled is a gross understatement. In these days, much less any other time, having sanitary food handling practices is paramount. But to think it’s ok to blow your nose and use that napkin to wipe equipment that makes everyone’s drinks and then proceed on to make drinks and handle food without washing your hands or putting on gloves? That’s unthinkable! We called and spoke to a man about what happened and he said, “they’d take care of it” after asking what time it occurred. A few weeks later, I figured it had been addressed and visited again. I saw the same employee arrive for shift and make himself food before beginning for the day, no gloves, no precaution taken to handle things safely. I guess cleanliness and customer safety isn’t priority at this location. I won’t be back. This is absolutely disgusting.

UPDATED So I returned. I’d hoped things had improved in nearly 4 months’ time, but here we are. Same old, same old. No real improvement to the cleanliness factor. The store is dirty just like it was before. Also, I feel like whenever I use their bathroom, it has the same messes daily (we’ve stopped in a few times now out of convenience while working). Like it’s never properly cleaned, which is a big sanitation issue and health concern. Makes me queasy just looking at it. When you bring it up to the staff, they say ok, but clearly it doesn’t get taken seriously. This is by far the dirtiest Starbucks location I’ve...

I ordered on the app at 9:01 and it said it'd be ready for pick up at 9:13. I arrived at around 9:23, and the lady said they didn't receive any order and I must have ordered in a different store or the order didn't go through. I held my phone in front of her to show her the confirmation page that says order ready time on my phone, and she started checking different pages in the app. I am not sure if it was an app glitch or something she did, but suddenly my "previous" order page went empty, not showing a single one of the tens of orders that I placed since I started using the app. So she said I must have not placed an order, otherwise it'd show under previous order. I was trying to find a receipt, but the email I got from the Starbucks app only showed a giftcard reload of $25, not the actual order. I stood there wondering whether I should insist about getting my order that I placed or just leave. As the confirmation screen was gone, I had no idea how to prove that I put the order in. Later on someone else came; he was nice and polite, asked me what I ordered, and got them to me. But the way she questioned me make me feel like I was begging for a coffee that I didn't order. After I got home, I searched online, and found out that startbucks app does have a History page that shows all transactions in detail. I didn't know about it while standing in the store. Did she also not know? Maybe it is time I quit...

You know how sometimes life has a way of telling you to quit doing something? My experience at this location was a case of this scenario. Even though I ordered ahead by about 10 minutes, I still had to wait for about 20 minutes more for a single cup of coffee and turkey breakfast sandwich. When each item came out, I never knew it because the barista looked at someone else's ticket, called out their name, but actually held my stuff. Not that big of a deal. Then it happened a 2nd time when the coffee arrived. Repeated the exact same mistake. My coffee was sitting there, and someone else's name was called. Also, I think the company is starting to get cheaper, less durable cups for coffee. I had a Venti sized cup. I'm driving down the road to work, and I reach over to my cup holder to grab a sip, but when I grabbed it, the cup was so flimsy that it collapsed in my hand, and shot out a foot long stream of hot coffee on my car's interior and my expensive dress slacks. So then I get to spend another half hour when I arrive at work cleaning up the car, my clothes, and such from the lousy materials used today for their coffee. So Sad. And now it's time to exit the stage, and look elsewhere for a morning cup of Joe. It was a good run, you guys, but it's time to step aside for a new competitor to reach the top...