Chick-fil-A — Restaurant in Colleyville

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I made a point to find the time to write this to share with you my shock and extraordinary disappointment after our visit to your location this afternoon. Let me tell you why…

My family and I foster dogs that have run out of time at the shelter. We exclusively focus on dogs that are on the euthanasia list. We drive all over Texas in an effort to save dogs and give them at least a chance to find a family. We have a family tradition… The first thing we do after we leave the shelter with our new foster pup is find a Chick-Fil-A to get them their very first pup cup and their own bowl of grilled nuggets. We have done this no less than 20 times all over the state of Texas and it’s never been an issues at all! Everyone is happy to do it.

We find ourselves going to CFA for dinner a lot of the time because our dog so enjoys pup cups and we get a kick out of watching his eyes light uo.

I pulled up to your particular store this afternoon, with a dog that I had pulled from the shelter about 15 minutes prior. I placed my order and do what we always do and asked for a pup cup to go along with the grilled nuggets I ordered for the dog, as well as a meal for me. I was told that the manager will not allow pup cups. I was shocked and initially thought they were joking. We’ve gotten pup cups at no less than 20 locations in Texas. (At least 15 in the metroplex.) When I got to the window, I asked to speak with the manager and Alan came out. He was a very nice gentleman. He politely advised that your particular store does not allow employees to give out the tiny treat of whip cream in a cup.

Here’s what baffles me. We spend no less than $1,000 a month eating at CFA. I know whip cream and the cup it is put in is not free, but goodness gracious! A meal is almost $14. I can’t seem to rationalize why you wouldn’t

Alan advised he would speak with you and share our disappointment. I really hope you change this policy. I can tell you my family with not patronize this store one more time, until the policy is changed. All of the people I’ve spoken to feel the same way. Some are even calling it greedy. Goodness gracious, we’ll get dinner from CFA sometimes solely because it brings my daughter so much joy to watch her pup enjoying a little whip cream.

Please, reconsider your stance on this. It is such a small sacrifice and it brings a tremendous amount of joy to dogs and families alike. (And it’s a big reason why we frequent there so much. This matters to us.

One last thing. Take a look at the photos I take and share on social media. I ALWAYS make sure your logo is showing in the pictures and rave about how much we love CFA. Isn’t that free advertising worth the twenty cents a pup cup might cost you? On average, my post reach 33,000 people a...

Two lines were formed. One line was moving and the line I was in, was not. I had to wait a few minutes for someone to take my order. She asked me about condiments three times. The third time I yelled NO! When I got up to where we pick up our order, I noticed at least 6 -8 orders were taken to all the people after me. I saw a women going in and out, must have been the one that took my order. She came up to me and said, It’s taking longer because we want to make sure your order is fresh. She was being smart aleck about it. I know that she told the other young man taking orders to hold mine back. I saw the sack sitting on the counter. What I should have done, was ask for the manager that was there working the front with a young man. They were just ignoring me. Finally, I just asked for a refund. No one said or did anything. I asked how long this was going to take. About 5 minutes later, the young man gave me a refund. He didn’t say anything, just handed me the receipt. Another guy who was filling the orders picked up the sack that had been sitting there the whole time and asked, Does she not want these? Even though this is near where I live, I will never come back. There are plenty other Chick-fil-A’s around where I live. If this women is one of the managers for the outside orders, she is a very bad example to all those other...

First off, as per usual the staff was very courteous. But… I tried using the app to make my purchase. When I used my Apple Pay to refill my card my bank declined it. So I tried paying with my card. Again, declined. My bank, BofA, thought it was fraud. Now my card is canceled and I have to wait on a replacement. On top of that I orders 2 southwest chicken salads for me and my daughter. Ordered an extra dressing for each of us. When I got home, not only did I not have the extra dressings I was also missing the the condiments that come with the salads. I called the store and they offered to give me one salad with the condiments. Really? How’s that going to help. Plus Chick-fil-A pricing has gotten ridiculous. Paid restaurant prices and didn’t get what I ordered. Lost my debit card in the process. Will not be going back. Again, employees were very respectful but dropped the ball on ensuring the order...