Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Collierville

I am utterly appalled at my experience that just occurred.  On 10/19/23 at approximately 5:00pm, I ordered a Cobb salad and was then asked to pull up and wait for my order. I pulled up as requested and waited approximately 5 -7 minutes for them to bring it out.  I drive home and sit down to eat, put dressing on the salad and realize that my salad is wrong.  I then noticed that the lettuce was wilted as well.  I immediately call the store and politely inform them of the mistake because, well mistakes happen. I am put on the telephone with the male manager and tell him what happened.  I told him that I did not wish to drive all the way back to the store, so I was only requesting a refund for the part of my order that was incorrect.  He stated that I would have to return to the store for a refund.  I asked him if it was ok for me to bring it back tomorrow and he said yes and that he could fix the salad then.  I told him no, as it was my dinner now so I would prefer the refund.  He then stated that it was store policy that I would need to bring the salad with me because people accuse them of messing up orders, request a refund and still eat the food.  I replied, I am on my way back right now.  I pull up in the drive through and ask for the manager.  He said it was me you just spoke with.  I hand him the ticket and he says the ticket says you ordered a house salad so the person that took your order must have entered it wrong.  I hand him the salad and as he walks away to toss it in the trash, he says "you ate most of the salad though" and processes the refund.  He hands me the receipt and I said sir "excuse me, I did not eat one bite of that salad".  He said, "well you put the sauce on it".  I said, "I did, because I planned to eat it, until I noticed that it was not what I ordered, how are you going to accuse me of attempting to steal a salad just to inconvenience myself driving back and forth to the store?"  I said, I am amazed about how rude you are when you all made the mistake.  I said, here you go, you can have the drink back as well, because I have no need to attempt to get anything for free without paying for it.  You have offered no apology or anything for the inconvenience.  He took the drink and then replied, "ok, bye" and closed the window.  I am in disbelief at this manager's behavior.  I could have been ok with the mistake although I was annoyed about having to drive back, but the nastiness paired with an accusation of lack of integrity is absolutely unacceptable and uncalled for especially when he tossed the salad directly into the trash can.  I have reported this incident to the corporate office and am awaiting a call back from the franchise owner. Looking at the existing reviews, it seems to me that that the owner, nor leadership has any intention on improving the terrible experience people are having at their store. I will not be returning and you should save yourself the...

If I could give this place 0 stars I would. Why does it seem like the majority of the fast food places in Collierville hire workers with bad attitudes? Do the owner/operators not know that in a town like Collierville you can make or break a business by the way you treat people. I mean take chickfila for example. They have 2 order lines and they are packed all day and night. For one the food is decent but the reason they are so popular is the owner/operators have a standard for their employees to make sure the customer is completely satisfied EVERY time. They are polite and I have noticed they always say My Pleasure. My experience at Zaxbys last night is the last from this place. Every time I come it is absolutely rude employees. If you try to say something like the Sprite doesn't taste good the attitude fires up. So they say " well what you want then ". Then you get a new drink with it half filled. The food is mostly dried up and not warm at all. I do not know how the other citizens of Collierville feel but frankly I am fed up with the amount of places in this town that hire people with piss poor attitudes. If you want to see how a fast food place is supposed to be just sit in chickfila during their lunch rush. You will be...

I went through the drive thru and ordered the cheese bites and a large drink. After paying, the girl hands me a drink and says pull up and we'll bring it out. No one was behind me. I waited 10 minutes then backed up to the ask was my order not finished. A man looked for my order which was sitting there ready. He never apologized for my wait. I drove away then preceded to try and snack on my bites . They were burnt, basically hard and not edible. I drove back to the store, went inside and told them to look at them and see that they are burnt. The man tells them to cook more and never said anything to me to apologize or it will only take a few minutes to make more....not a word. After nearly another 10 minutes, he hands me a bag and says nothing!! I said thanks and walked away. After leaving, I tried one of the bites and they were almost as burnt/hard as the first time. So I wasted my money and time and recieved no apology or decent food. I won't be back to...