Awi Sushi — Restaurant in Colorado Springs

On a Saturday in late March, my wife and I were craving lunchtime sushi and an outdoor setting on a gorgeous Saturday. We arrived at N Nevada and were told the outside was not open. :( We settled for one of many, empty tables near the window, but were told those were being held for "3+ only" parties. The only available spaces were either a small table near the door, or a small table or bar seating near the crowded back -- Very uninviting. We said we'd rather go elsewhere. The girl simply said, "Okay, hope you have a great day!" I thought, "We will, no thanks to Awi." :(  My wife and I have both served at restaurants. I don't understand the difficulty of serving the outside patio, especially when limiting the inside seating . There seemed to be plenty of staff, so I'm very confused. Such a weird, negative experience. Love Awi's food, but not sure we'll be back. And in responding to the owner's reply (it'll be removed after I edit this review, unfortunately), you said you tried to accommodate all guests, but... not 1 attempt was made toward this. You may good this view, but your staff does not. And as I said, there were Plenty of staff to serve outside in addition (heck, after ordering, we don't really Need service anymore). I also hope you discontinue the policy of "3+ only tables" (with the prime views). On that day, the other guests were crammed away from the views while those 3+ tables sat empty. Please let me know if you change this policy and we'll try...

This was hands down one of the worst lunch experiences I’ve had in Colorado Springs — and that’s saying something. The food was mediocre at best, but the customer service was flat-out embarrassing.

When we first sat down on October 26th, our server (a male) took my drink order. I asked for sake — he brought me a beer. When I told him that wasn’t what I ordered, he looked confused and literally said “oh well” before setting it down like he couldn’t care less. No apology, no fix, just attitude. Then, instead of correcting it, he dumped us off on another server.

Our group ordered plenty of food — probably the biggest ticket they had that day — and yet we were treated like we were taking up space. The place wasn’t even busy, but before we’d finished eating, our new waitress came over and said, “So are you guys going to get dessert or what? Do you think it’s time to go? Do you want the check?” We all just stared at each other in disbelief. When we said we’d take the check, she literally threw it on the table and walked off.

It was beyond rude — it was insulting. The entire experience was awkward, uncomfortable, and absolutely unprofessional. Whoever owns this place should be ashamed that this is the kind of “service” their staff provides.

If I could give zero stars, I would. Save yourself the disappointment — there are plenty of places in town that understand what basic respect and...

My family and I go into this restaurant often. The food is GREAT! And normally the staff is really nice. However, upon visiting the restaurant tonight (5 of us) I can’t say we had the best experience after the way a girl with long brown hair and pierced nose earring had treated my mom, whom is sweet as pie and elderly. It sucks that I can’t leave 2 separate reviews one being 5 star rated for our normal service prior to tonight’s event and a second one star rating for just this staff member alone without it effecting the entire business. So I apologize. The way my mom was treated compelled me to come straight home and leave a really negative review. There were 5 of us dining and immediately upon entering the restaurant we asked if we could slide 2 tables together to accommodate all of us and she also told us “no”. We did it anyways and then was kind enough to put the tables back when we were finished eating. I have absolutely no complaints otherwise. But so long as she working, I will not allow her to wait on none of us again. It really angered me how rude this server was to my mom. Nobody deserves to be treated like she was. And I hope the owner/manager is able to coach this individual on how to treat others coming in to spend good money several times a month regardless of how much they spend or how much they happen to tip. It will take me awhile to...