Starbucks — Restaurant in Colorado Springs

I come to this Starbucks 3-4 a week because it’s next door to my work. I’ve always had nothing but great experiences at Starbucks nationwide - I’ve always received great customer service and for the most part always satisfied with my orders. That is until coming to this location. The customer service is far more poor then any other Starbucks location I’ve been to but even more disappointing is the quality of their drinks and food. I started to keep track of all the times they have messed up my order. I order the same thing every single day never does it change and 11 times in a row they have given me the wrong drink or made my very basic drink incorrectly. 11 times in a row I’ve had to sit and wait for them to re-make my drink because they didn’t do it correctly to begin with. Then the staff gets mad at the customer for their mess-ups giving me attitude because they have to remake it. Last month there was a total of 16 times that they gave me the wrong drink - 16 times just in January. I hate going to this location and will leave work to travel to the next closest Starbucks versus having to waist my time waiting on my drink to be remade while the employee gives me attitude for wanting the actual drink I ordered and paid for versus whatever drink they wanted to give...

I've been using this location for years a treat after shopping at KS. The staff has always been great but lately its been exceptional. I'm a senior who also is a full time caregiver to my adult son who is intellectually disabled. As he ages his anxiety in public places has worsened making it difficult for me to spend to much time shopping. So I only shop for produce and easy to get to items and I'm able to do that because of the employees at Starbucks. He looks upon entering and if the employees see him they wave. This brief interaction relaxes him. He rushes through the store just so he can go to Starbucks no matter the temp outside to get his hot chocolate and see his " friends". He doesn't say much but to see his face during our visit says it all. Yesterday Sara called us family and he spoke about it all day. The people who work there I hope they know how much they mean to us. Because of the way they interact with him we've recommended this Starbuck's to others even if they...

My daughter & I go to Starbucks quite often and always order the same thing. We known to expect a price difference from store to store but it’s usually within 40 cents. No biggie. Yesterday we stopped here to grab the same drink and she tried to charge me an extra $6.40? Then proceeded to tell me that all Starbucks is that are inside King Soopers or Safeway are cheaper than stand alone ones. I asked her if maybe she had a Ranan wrong and she proceeded to tell me that no everything was correct and not the drink was almost $13. For one drink? We decided to pass and we drove down the street to another Starbucks and the drink was 6.60? i’m confused on how two stores can be so much different but less than a mile apart. I think whoever was working isn’t properly trained on...