Shaking, throwing up and going through an extreme panic attack.
About an hour ago I started feeling funny and weird. I figured I was just having one of those days where I have to go back home and take it easy.
I began taking deep breaths thinking, maybe Iâm worried for nothing. Why would I feel this way? I never once thought to checked my coffee because I always order decaf.
It got worse and I double checked my cup, they did not give me decaf as I asked for.
I have panic disorder and havenât drank caffeine for over 10 years. Iâm also battling cancer so caffeine is a no for me because of my medications.
I ordered a decaf ice Americano coffee, like I always do and realized after I was finished that it was not decaf, it was a blonde espresso. I specifically always order decaf, this is a first. This little mistake will send me to the ER. Iâm at work and itâs too late, I drank it while driving to work. I hope I donât have to close early and head to the ER. This is completely unacceptable. I donât know what to do, if youâve ever suffered from panic attacks you will know the hell it is, add on cancer pain and itâs a recipe for disaster.
I will have to lose a day of work, I own a business and my customers show up a lot on Saturdayâs, I will have to reschedule appointments.
This is a mistake that should not have been made. Please listen carefully when a customer puts in an order. This could have been avoided and now I...
   Read moreIâm extremely disappointed with the service at this Starbucks location.
If weâre going to talk about âfollowing the company policyâ then Starbucks seriously needs to clarify what the policies actually are.
Every day, every store seems to have a different version of whatâs allowed and whatâs not. How are customers supposed to know whatâs right when thereâs no consistency across locations?
Whatâs even more frustrating is what I witnessed today â this staff dropped my food item on the floor while handing it over. According to basic hygiene and common sense, a new item should have been prepared. Thatâs not just good service â thatâs the bare minimum standard. But instead, this staff ignored this completely and proceeded to serve the same item like nothing happened. So much for âfollowing the company policyâ right?
Itâs honestly laughable when staff selectively enforce policies when itâs convenient, but disregard them when itâs their mistake.
Starbucks is a brand built on consistency and trust â but experiences like this really make me question both. I hope corporate takes these discrepancies seriously, because customers shouldnât have to guess what kind of service theyâre going to get depending on the...
   Read moreI like Starbucks but I am not too fond of this location. It is the most convenient location on my way to work which is the primary reason I go here. There is one particular barista that works in the Drive-Thru on occasion that messes up my order at least 60% of the time. I recognize your voice when I get to the speaker box and though she reads my order back correctly she somehow messes up typing it in. Without fail, every time I get to the window she's either too focused on giggling or whatever she's doing and not totally focused on me as the customer. Yesterday I went here and her and a guy were working the window. The guy handing out orders and she was taking the orders. The guy is too busy yawning. I ordered a venti hot caramel macchiato and they attempted to hand me an iced drink. They corrected the situation quickly. But like I said before, this particular girl makes a lot of mistakes. Apparently there are limited options for her within the facility and they always seem to have her in...
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