WaBa Grill — Restaurant in Colton

I won't return to this location. I always order two Chicken/Veggie bowls, no rice and no sauce. This location charges extra for no rice. We noticed our bowls had almost no broccoli 3 in one, 2 in the other) or carrots, (basically no carrots) and were over full of cabbage. Frustrating since we paid extra and got a bunch of cheap cabbage.

We called and spoke to Maraville. According to her, a regular bowl has 3 broccoli, 6 carrots and 1oz of cabbage. For an extra charge of 30¢ you get 4 broccoli, ? Carrots and 7oz of cabbage.

Maraville insisted on watching the video camera footage in the kitchen to see if we were served the correct amount of vegetables. She continued to argue with my wife about how we got the correct about of each veggie, she saw it on the camera. Not sure how she was able to identify for sure which ones we got. It really doesn't matter. She went on and on about the footage.

Please see my photo on a calibrated commercial scale which shows after eating the chicken and couple bites of other veggies, my bowl clearly had 9.6 oz of cabbage. So if she wants to be mad, she needs to look at her kitchen because I got half someone else's cabbage! My wife's bowl after eating some of her cabbage still had 5.6oz!

What is upsetting about this whole thing is how Maraville argued with my wife for such a long time. She never once apologized or addressed that we had a poor dining experience.

I have food allergies and cannot eat very many places besides my home. Because of this, and my work schedule we eat out many times each week, most of the time it's waba for the plain chicken and veggies. It won't be at this store again. This was not how to handle an unhappy customer. Maraville needs customer service training and acted innappropriately. You can de-escalate someone usually by just listening, being understanding and apologizing. That's all my wife wanted....

So I ordered a side of boom boom sauce because I must of not added it on my online order in my tacos , assuming it wouldn’t be an issue since they will put them on the tacos anyways , but the cashier and a manger said they charge 🤦‍♀️ I said don’t make any sense because there is containers and sauces for you to take, but not the actual boom boom sauce so I said if I asked for the side of sauce you still charge? She said yes.cause we charge for the container 🤦‍♀️ “but there free containers there for your preference “ don’t make any sense !!! I wouldn’t go back to this one because of there service and instead of making it right they preferred to argue back to make a point customer service was bad and the tortillas where not...

I was so excited to see a Waba grill was coming to Colton! I can't begin to tell you how disappointed I was after my first visit, I felt I was an inconvenience to those working, the cook took a precooked piece of chicken and flipped it a few times over the grill, while another filled a plastic tray with iceberg lettuce salad mix, cherry tomatoes with brown spots and a few slices of apples, the freshest thing on the salad was the avocado which was fanned out over a hard dried up piece of chicken. Lettuce was sticking out of container as they closed the lid, service was bad! The only thing that impressed me was the prepackaged salad dressing! Not a happy customer with...