The UPS Store — Local services in Colton

After being a customer for over two years and having usually received such terrific service it is disappointing to have received such poor, disrespectful service on Saturday June 21, 2025 when calling in to request a service. The young lady/girl answering the phone actually said “you can complain” and gave the owners name when I simply stated “I’ve called on two separate occasions to request a service.” Instead of simply providing quality, professional customer service I was treated disrespectfully and poorly. EVERY customer whether in person or on the phone should be treated as the valued customer they are which isn’t dependent upon having a full staff. Shame on you for providing anything less to anyone! We are all customers and we all deserve respectful, quality and timely customer service during every...

Call three times nobody answers I finally called the fourth time get an answer a lady answered the phone very rude disrespectful lady saying she's on her break and for me to call back in 45 minutes and she's the only person that works at the store and she has to check the packages lies and on my notice from UPS it says my package will be at this location by 1 p.m. it's going on 4pm so now I have to drive all the way there to get my package and hope that is there because the customer service lady was too lazy to get up and see if my package was there. I really wish UPS will make a second attempt to come to your door instead of taking your package there immediately their horrible customer service get...

The quick and excellent customer service is on point everytime! Everyone at the Mt Vernon Colton location is ALWAYS friendly, professional and kind. It's very rare to walk into a place of business and it feel like you are SEEN as a real person and cared about in a genuine way. I do a lot of Amazon returns over the years at this store location and it's never once even been close to a bad experience. I especially want to highlight Rashida, she is the epitomy of excellent customer service and should seriously be made manager if she isn't one because she is always so kind and helpful! I have come to look forward to my UPS visits because the people who work there are...