Ross Dress for Less — Local services in Colton

Really annoyed with today's experience. If you have a long line then you all need to have cashiers at their cash register checking out customers. What frustrates me is there was a return merchandise cashier available and then there was another regular cashier available. The regular checkout line that was building as usual. Anybody standing in the returns line has priority over everybody standing in the regular line because the cashier is strictly for returns.

The regular cashier helped the customer in front of me and then looked at my Black self and made it a point to turn off her light and walked away to do absolutely NOTHING!!!! I watched her the whole time and she's just standing there doing nothing as the line is building; so I have to wait an additional time frame for the person who is returning merchandise in order for RETURNS cashier to open up.

Once that finally happened after waiting unnecessarily, then the regular cashier with the coke bottle eyeglasses and looks like she needs to take a shower and do something with her hair, makes it a point to come back to her station to help the white people behind me. So I'm really annoyed because I am disabled and just got finished with two medical appointments that morning and It aggravates my spine disability to stand there for no reason.

That cashier should have kept herself AT HER REGISTER, whether she's a manager, assistant manager or just an employee; I don't care!!! There was too many people for her to walk away from her station and then to make it a point to look at me and turn off her light and only come back for the white people.

I had to leave but I will be returning my stuff because to me that is unacceptable to look at a customer and purposely shut off your light knowing that there's only one other person who's actually doing returns so that line has priority for returns as the regular line just stands there and you're walking away as a cashier because there's a Black person in line and do absolutely nothing but stand in the front and watch the line build, but you'll come back for the white people.

It's amazing how lazy employees do the bare minimum or below standards. California even raised minimum wage and you're still doing below minimum standards!!!!! Have some pride and respect in your job and do it to the best of your ability instead of being another...

Great selection, but terrible customer service. I went to try on 8 items (as is the normal max at once in the fitting area) and the lady was adamant that I would not be able to try most of my items due to security tags. This was completely true and very frustrating. She adamantly advised me to go to customer service at the front of the store to solve the issue by having the tags removed. Customer service proceeded to tell me that I could have the tags removed on ONLY 2 ITEMS!!! Since I was already frustrated that I had to be told to walk to the front of the store to have the tags removed, I decided to just try on the 2 items that I wasn’t inconvenienced by.

After coming out of the dressing room, I was perturbed by the lady who was in charge of the dressing room area. While I do understand that she had a line of people that wanted to try items on, she proceeded to LECTURE a CUSTOMER about bad manners. THAT was completely unprofessional on her part.

So, in conclusion, Ross or this store needs to step it up. Either stop putting security tags in inconvenient places which stop your customers from trying things on, or put a customer service agent in the back to remove tags so that more clothes can be tried on and bought. And please remind your people that they should be more professional. Yes, people can be snotty and rude (like I kind of was and I apologize), but that doesn’t give you the right to lecture them, especially when it’s not part of your job. While I wasn’t the one being lectured, I think it was not right for that worker to lecture...

Really bad experience watching Anita the fitting room attendant yell at a woman and her young daughter over trying to use the restroom while she wasn’t present. The woman was urgently looking for a restroom after spraying a product on her arm and needed to wash it off because she said it burnt. She thought my boyfriend worked there when he came from the fitting rooms with a stack of clothes in his arms and asked him permission but he said he didn’t work there. Anita came back to her post and yelled at the woman and said she needed to wait and couldn’t go past without her being present, then proceeded to yell at her young daughter to move their cart out of the way and leave it around the corner. She was young so I understand wanting to be near your guardian. Please address your employee about this and have her fix her attitude especially when someone could possibly be needing medical assistance. Updated review: I returned here to get some Tupperware and had yet another unpleasant experience with a different rude employee who just seemed she didn’t want to be there. Her name was Sandy and she rang up my merchandise at the register. No greeting of any sorts, just straight to yanking the Tupperware from my hand before I even placed it on the counter. She seemed so bothered that I asked to get a ring from their locked jewelry box. She was more focused on looking at and talking to her coworker who was leaving than engaging with what I was requesting. Terrible customer service once again. If that’s what you’re looking for then this Ross will...