Rook Coffee — Restaurant in Colts Neck Township

Come here for a 30 minute wait for 1 iced coffee!!!!!!! Every morning I start my day with a rook coffee. But now I will stop going to the Colts Neck Rook on weekends. The service is absolutely unacceptable. I waited 30 minutes for one iced coffee. The order was supposed to be ready by 11:08, but I was told to “Leave the store and wait outside” for my coffee. Every customer was sent outside. They did not even ask for my name to see if my coffee was ready. Instead, I was told to wait outside with many other people. No employees came outside to call out order names, and I waited 15 more minutes, outside. Finally, at 11:25 I decided to just walk in, since it was obvious no employees were coming outside. I was finally able to give my name, and I tried to explain to the young barista that there should be a better system: I was told to wait outside when my coffee had been ready. She laughed in my face and turned away. There was about 10 coffees waiting on the counter, all mobile orders, but none of the employees were telling the customers outside that their coffees were ready. Entirely unacceptable. Thank you rook, for an unpleasant start to my morning! I think I’ll be going to Dunkin and...

I usually frequent the Freehold location since it's local to me, but I've been in this area a lot more lately so I stopped in. The first time it seemed like everyone just rolled out of bed and had no idea what was going on. I couldn't believe it since I've never had a bad experience at any Rook location. I thought it was unusual, so I went back another day and the service was great. Totally fine every time I've been back since that first visit. Actually, better with each visit. Maybe the kids all went to the same party the night before 😂 Anyway, awesome coffee as always. I really miss the coconut mocha, but the cinnamon vanilla is pretty amazing as well when I stray from my usual NOLA...

Last week I ordered 2 drinks and the person making my drink (her name was like Stephanie) just kept rolling her eyes at me when I would ask questions. And then would talk to the other workers and look at me and laugh. Could not believe I had to do deal with this. This also is not the first time. Before that Stephanie and her friend were doing the same thing again. I walked in and she said a rude comment and everuone just rolled their eyes and laughed. Not sure what her problem is. I asked what their names were and they said Felicia and Stephanie. They are both so rude. Don’t know how they have a job there ! I will no longer...