Hook Fish & Chicken — Restaurant in Columbia Heights

YUCK!!! Where do I start? There is so much to cover. I will begin with the individual items; I tried the shrimp, Tilapia, catfish and French fries. Shrimp: Small--averaging slightly over one inch and completely flavorless. Overcooked and previously frozen. I could tell by the sawdust texture they took on when I chewed them. Tilapia: the fish itself was fine. They appeare to be the same size, shape and quality of the frozen filets you can pick up by the bag in the frozen food section of your local grocery store. They were cooked to the right doneness and, other than the coating, they were okay. Catfish: these filets were actually better than expected. Thick, flakey and with a nice smooth flavor. The coating was a good compliment to the catfish, light enough with a hint of heat and a good balance between batter and cornmeal. Fries: not really. These taste like pressed, reconstituted dried potato, with a thick batter and over cooked. Lastly, that 'batter' that covers everything. This is so bland and sawdust-like, that I think they must have been trying to cut corner and make one cornmeal batter that would work on all things. It didn't work. With the one exception of the catfish, as I stated above. Overall, I found the establishment lacking. The staff was impatient with us because it was our first visit and it took us a little bit to deside what to order. The meals came with nothing but meat and fries; no salad, coleslaw, or condiments. We did discover that those tiny food servise packs of condiments were available if asked for. I was impressed however, with the overhead menu. It was very well lighted and in...

I walked in this place, at first glance it was dirty and needs a lot of cleaning. The owners son was working the cashier and playing his music loud,(probably why he messed up my order) I order my meal and told him EXACTLY how I wanted my meal and I was charged extra for items. The people here are Very Rude! Got my order and headed back to work. When I got there, everything was wrong on my order! I asked for No lettuce No Onion No Tomato on my Gyro, SAUCE ONLY and paid extra for the sauce! There was Everything on my Gyro besides sauce. I also asked for a Gyro only no fries and mushrooms. I got fries and the Mushrooms were Disgusting!!! I called and told them they messed up my order, he told me to send him a photo of my food and i did, called him back, I got yelled at and hung up on! Then I tried one more time and was told to come in for a refund!! I came the next day and he asked me WHERE MY FOOD WAS? I threw it and sent you the photo? Did not know I had to save the food over night to bring back to the dirty store to get a refund. The Two men at the cashier OWNER AND SOME OTHER GUY, Argued with me and yelled at me and was beyond rude and refused to give me a refund! I have never been treated so poorly at at restaurant!! Needless to say, I will NEVER EVER RETURN AND I SUGGEST YOU ALL STAY AWAY FROM THESE RUDE AND MEAN AND UNPROFESSIONAL PEOPLE!!! #DISGUSTINGSERVICE #DISGUSTINGOWNER #DISGUSTINGRESTURANT #DISGUSTINGPERIOD

THIS IS NOT HOW YOU TREAT YOUR PAYING...

Okay for one, this is probably the best chicken you can get around. But their prices are ridiculous! Definitely not the place to go if you’re on a budget. The service also could be better. It usually takes quite some time to get your food so be prepared to wait a little bit. And they all have very strong accents and talk fast so it can be pretty hard to understand them, especially the younger lady that speaks softly on top of that. Not a huge issue but prepare to have some patience. Staff is sometimes rude, sometimes they’re okay. Other than that, the food is pretty damn good. But good lord if they just reduced their prices a little then I’m sure they’d get a LOT more business. They definitely would from me! I lived right down the street from this place until 2021, My work is still a 1 minute walk away. And I must say I only go here maybe once or twice a year ever since it opened up. The food is good but it doesn’t...