Domino's Pizza — Restaurant in Columbia

Tonight was the worst experience i’ve ever had with dominos. Originally they had forgotten our drink and had to go back to the store to get it. Totally cool with that, mistakes happen. However, upon opening our food we noticed that the pasta we ordered had almost nothing inside. I mean, it was like a single layer of noodles, just barely making sure the bottom of the pan was mostly covered. So we called and talked to the store manager Matthew about it. Matthew definitely did not have good customer service. Definitely just seemed like he was annoyed with us, but he did eventually say he would remake it and send it over with the soda. A few minutes pass and we get a voice mail from Matthew asking us to call him back. After we called him back he asked if we started eating the food, which we said yes to (because from our experience, restaurants can’t take food back and we’re not about to be wasteful). Matthew then told us that since we started eating it, he couldn’t correct the order, as that was us “accepting it”. We were not okay with this. So after some back and forth arguing we told him he could take back the remainder of the pasta and he would still bring us a new order. When the delivery driver finally came back, she laughed at us. Very unprofessional. Then to top it off our soda was warm and instead of replacing our pasta, they just brought us a pasta bowl with melted cheese only. I am extremely disappointed by this experience. As someone who works in food service, this was just totally...

In the past week I've placed edit: (just tried again) 6 online orders. Every single one of them has been canceled 15-20 minutes after the order has been placed. When you call no one answers. The phone simply rings indefinitely.

This franchise owner is paying people to ignore orders and run his or her business into the ground. Pathetic, lazy people, robbing the company for a paycheck.

It said "Gordan is preparing my order." I've got news for you, Gordan is collecting a paycheck and ignoring orders and Gordon should be fired. Gordan doesn't answer the phone and couldn't care less about customer service. Gordan is what is wrong with America post covid. People like Gordan should not remain employed.

To the franchise owner, I'm sorry your people are such poor stewards of your investment. This domino's has had nothing but issues for years. I'm reporting this store and Gordan...

I've only used this Domino's a couple of times as I live in Valmeyer, but both times the staff has been friendly and the pizza has been exactly what I ordered, hot, and ready on time. Admittedly Domino's isn't the traditional deep-dish I grew up eating in Chicago, but it's also not $35 for one medium pizza before tax. Keep up the great work guys! I've been to too many chain places where the staff is rude and the food looks like a twelve year-old kid made it while watching YouTube videos of cats dressed up like historical figures. I normally don't leave reviews, but I'm tired of only reading posts written by people who have nothing better to do than b** and moan about a five dollar pizza because they're too lazy or stupid to...