Starbucks — Restaurant in Columbia

Paid 16.50 for two venti drinks, one Frappuccino, and one Hot. The batista was very kind, nice, inviting, generous, and everything else sugary and sweet, with no emphasis on the ability to listen and take accurate orders unfortunately. If I was looking for sugary service aline, 5 stars all day. Unfortunately, I prefer service to include: accuracy, attention, expedience, communication, and an ability to adapt and an ability to problem solve on an elementary scale. Got to the window after a full line, took only like 5 minutes (not to terribly bad for fast food service) and got the first drink with inaccuracies immediately. It wasn't hot, but it tasted great. The coffee was fresh and perfectly mixed sweetners I'd requested an added shot afogotto, along with 5 dollars worth of extra syrups (which are most of the time completely ignored by batistas EVERYWHERE) which to my delight, had been included. Even the whip cream on top of the beverage was sweetened...something that is normally overlooked by most of the 'baristas.' Unfortunately, it wasn't hot, but the taste was more than enough to excuse the inaccuracy....for now. I waited another 6 minutes for the next drink. Which was a venti Frappuccino with 8 pumps of white chocolate syrup and 2 shots afogotto. (Spelling?) It arrived in a grande cup. Red flags went up, I tried to give it back immediately reminding him that I ordered venti,not grande; I was even willing to accept it as 'my mistake' by asking if I had placed the order for Grande by mistake....I'd have paid the difference....since it was only a few quarters difference between 6 Oz of liquid sugar and 20 Oz of liquid sugar. About 3 more minutes and i got strike number 3, the second attempt at a drink that couldn't be more complicated than a double cheeseburger with no onions and no pickles, and it had 0 syrup added...it was plain coffee and whip cream mixed into a Frappuccino....at this point I had unfortunately assumed that they wouldn't mess it up a second time and I was already exiting the driveway when I tasted it. Needless to say, my wife and I shared her iced coffee. It was pretty tasty. And we'd only paid 16.50...

Mobile order for in-store. 2 of the drinks were identical cold brews with white chocolate mocha, line the cup with caramel and extra caramel drizzle. Picked up and immediately knew they used chocolate mocha. No problem, it’s easy to miss I guess, and normally I’d just take whatever, but it’s too bitter for me to drink. I wait at pick up. 2 separate employees make eye contact, I smile, they don’t come over. I pick up the drinks and carry them over to the ordering area where a 3rd employee walks up. I inform her there’s chocolate mocha instead of white chocolate mocha. She looks at another employee and says “do you want to remake these?” No apology for the mistake, but I’m pretty easygoing so I say nothing. They remake the drinks and bring them to our table. They say “here’s the remade drinks” and walks away. No apology. Again, I’m easygoing so I say nothing. Then I notice there’s white chocolate mocha as I ordered, but there’s no caramel at all even though I paid extra for it. At this point I’m super tired after a morning at Soda City and I don’t feel like waiting for my drinks to be remade a third time and feel like an imposition for my $23 coffee order even though it wasn’t busy at all. I usually don’t leave negative reviews and instead try to rectify in person because we all make mistakes, but the people on shift today don’t seem to care so I figure they won’t mind that I leave this review. Nobody had a rude tone and the coffee tastes good, just not what I ordered x2....

Horrible Experience!!! I placed an order using the app. Waited in a long line just for store Manager Summer to yell at me and make me get out of line. She stated orders placed in the app that Starbucks advertise take longer and I had to get out of line and get back in the line or come in the inside. I have never had such terrible customer service from Starbucks in my life. I felt as if she was racist and treating me this way because of the color of my skin. If this is the face Starbucks chooses to operate their company, they have made a Terrible decision. I felt humiliated! My newborn is in the NICU at the near by hospital and I come here everyday for coffee before going to sit at the hospital. I have been a Starbucks customer for years and pay for product and great customer service. I can’t believe a supposedly store manager had that type of attitude and could not make it right. She seen my order in the system and is making every other order on demand, what would it hurt to stop and make my order and explain how things work for future purchases or just say I recommend you not to use our app because that’s all I got from this experience. Starbucks has lost an extremely loyal customer due to this unforeseen situation. I was late getting to see my son, blood pressure went high from going back and fourth, Summer has...