Bob Evans Express — Restaurant in Columbus

This place lacks respect for customers but filled with bad management. I was told there is a 10 min wait but it took 35 mins to get the order. My flight was gonna leave soon so I asked the lady if I can get my refund. She said she can’t do this because the manager is gone and nowhere to find, and there is only one person in the kitchen making 20 orders at the same time. After 20 mins she was giving out orders whose numbers were behind me with A LOT cheeseburgers while my order is just a single cheeseburger. So I asked again and she went saying “don’t ask me. I don’t know how to do this. This is my 3rd day at work and I’m not getting paid for this.” Then she walked away and completely ignored me for another 10 mins before handing me the burger, which is a 2/10 burger. AVOID THIS PLACE!!! They are not handling their customers with respect and have no idea how to deal with various situation. All they can do is screaming at customers and asking for patience while customers are...

I’m trying to leave a review without being super critical. I visited the location at the Columbus airport today at breakfast time around 9 AM. Of the breakfast sandwiches I ordered the croissant breakfast sandwich. I felt like the egg, meat and cheese part of the sandwich was only covering half of the croissant. It wasn’t of good quality that I would get at a Bob Evans restaurant. I’m trying to be constructive, but I feel like Bob Evans Express is not doing Bob Evans any favors by having this express location. Many people around me were complaining about their breakfast sandwich not being very good. And when I heard this, I was also feeling exactly like they were. I hope this review helps to have you see how maybe you might be able to do better. Dining at the airport is expensive and I didn’t walk away feeling good about what I ate. I was not happy at all. Thank you...

Never going back. Waitress was nice but didn’t know anything when I asked about a Senior Menu Selection (they used to have one). When I went up to the cashier and commented that I missed the Senior Selection, he said “Oh, that’s right here, we just renamed it.” Then he offered to charge me the lesser price, okay. He didn’t know how. He got a Manager. He put it through - multiple times. I was thinking it might be the stupid internet things of the day, so I said to clear it all out and I would pay cash. Neither person knew how to do that! No knowledge. So now multiple incorrect charges are on my card. Nice but very incompetent people. I’m just not going back. Too...