Fairfield by Marriott Inn & Suites Columbus Airport — Hotel in Columbus

I booked a room back in the winter for a softball tournament that was taking place the weekend of July 12th -14th 2019. The room was set aside as a block of rooms for our specific tournament. When I arrived to check in, the desk clerk stated that my reserved room of 2 queen beds were not available and that they over sold those rooms. I stated that he should then upgrade me for free and he said that wasn't possible. I then stated that he should then give me any room available for a discounted price. The clerk, after arguing with me, decided he could give me $10.00 off a night for a king room with a roll away bed. I told him that wasn't acceptable due to me reserving a room with 2 actual beds. The clerk was very arrogant and repeating 'I understand your frustration." I grew tired of this clerk treating me like I didn't matter and made feel as though I was going to take whatever he was going to give me. I asked for his manager. Irritated, he walked over to the bar and brought his manager back. I stated to Pam, Guest Services Manager, what the issue was. Pam approved a King Suite with a pull out sofa bed for the same price as my double queen room after telling me that a "Reservation" is just a "Request"because I showed her my confirmation number. Pam should go to a dictionary and look up the two words so that she is familiar with the two very different definitions.

Not Done.

Arriving at the hotel, there wasn't any parking due to all the girls softball and boys baseball guests plus guests of the guests who didn't even have a room at this hotel. There were at least 100+ people outside in the parking lot and on the back (closed in) patio drinking personal adult beverages and playing Corn Hole all night and not bothered by any employees of the hotel. The next evening around 8 P.M., our group was on the same rear patio being very quiet and not bothering anyone. We had purchased and were consuming our own adult beverages. After being out there for about a half hour, the same rude arrogant clerk who attempted to check me in, came out on the patio and very arrogantly told us that we were not allowed on the patio drinking our own alcohol stating it's hotel policy. When confronted of how the hotel policy is discriminatively enforced from one group to another, the arrogant clerk continued to state policy and walked off. The fun part is that, while acting like Kim Jung Un, he forgot to take a door key to get back in the door he came out. As he began his walk of shame around to the front of the building, he was unfortunately saved by another employee who let him back in. So, we left the patio and found a nice, out of the way, spot in the parking lot to continue our relaxing evening of quiet shenanigans.

Will never go back to this hotel again. Found popcorn kernels in the pull out sofa bed. Outside of that,...

The Fairfield Inn & Suites at the Columbus Airport is absolutely myself and my 7 yr old daughter's very favorite place to stay! The hotel is always super clean (Immaculate); customer service is amazing; staff are friendly, personable and courteous; beds are comfortable; pillows are AWESOME (and I'm picky about pillows); breakfast is top notch with friendly staff who are prompt at putting out supplies and keeping them stocked for guests, and the variety of options is amazing (greek yogurt, calorie/sugar conscious yogurt also, waffles, cereal, like 5 options for various types of FRESH fruit at any given time: (strawberries, grapes, oranges, bananas, apples, pineapple, I think I may have even seen kiwi once, and then a melon assortment,) eggs, pork AND turkey sausage, bacon, omelettes, potatoes, bread, pastries, english muffins, bagels, coffee, tea, 2% and fat free milk, apple juice, orange juice, cranberry juice, and all the condiments you could ask for: shredded cheese, salso, ketchup, peanut butter, jelly, honey, cream cheese, real butter, syrup, flavored creamer, regular creamer, refined sugar, I believe raw sugar also, and various sugar substitutes offered. They have a cool conveyor belt for toasting as well as the waffle iron; shuttle service is prompt and always a smooth ride; check-in is a breeze (even with special requests regarding credit cards or location of rooms preferences); check-out is just as easy and fast; items for sale in the Marketplace, in the lobby, are a tad expensive but I'm willing to pay a little extra for all the service and amenities they provide!; Pool was great when we've gone swimming here: it was warm and comfortable (and clean); The computers, internet and printers in the lobby are always great and easy to use (checking in for flights back home and printing boarding passes.); I think the BIGGEST thing though, is that I have a 7yr old daughter who can get a little bit full of energy and not super quiet to put it kindly, lol, and they ALWAYS giggle at her and treat her with respect and most, if not all, of the employees go out of their way to make HER feel comfortable also...I was nervous our first stay because it is an upscale hotel, in my opinion, and I was scared they would be annoyed or speak to/treat my daughter harshly but they have NEVER done that. They are awesome and even include her in our conversations! I couldn't ask for better service or employees - This hotel ROCKS!!!! * 5 stars,...

I booked a room back in the winter for a softball tournament that was taking place the weekend of July 12th -14th 2019. The room was set aside as a block of rooms for our specific tournament. When I arrived to check in, the desk clerk stated that my reserved room of 2 queen beds were not available and that they over sold those rooms. I stated that he should then upgrade me for free and he said that wasn't possible. I then stated that he should then give me any room available for a discounted price. The clerk, after arguing with me, decided he could give me $10.00 off a night for a king room with a roll away bed. I told him that wasn't acceptable due to me reserving a room with 2 actual beds. The clerk was very arrogant and repeating 'I understand your frustration." I grew tired of this clerk treating me like I didn't matter and made feel as though I was going to take whatever he was going to give me. I asked for his manager. Irritated, he walked over to the bar and brought his manager back. I stated to Pam, Guest Services Manager, what the issue was. Pam approved a King Suite with a pull out sofa bed for the same price as my double queen room after telling me that a "Reservation" is just a "Request"because I showed her my confirmation number. Pam should go to a dictionary and look up the two words so that she is familiar with the two very different definitions.

Not Done.

Arriving at the hotel, there wasn't any parking due to all the girls softball and boys baseball guests plus guests of the guests who didn't even have a room at this hotel. There were at least 100+ people outside in the parking lot and on the back (closed in) patio drinking personal adult beverages and playing Corn Hole all night and not bothered by any employees of the hotel. The next evening around 8 P.M., our group was on the same rear patio being very quiet and not bothering anyone. We had purchased and were consuming our own adult beverages. After being out there for about a half hour, the same rude arrogant clerk who attempted to check me in, came out on the patio and very arrogantly told us that we were not allowed on the patio drinking our own alcohol stating it's hotel policy. When confronted of how the hotel policy is discriminatively enforced from one group to another, the arrogant clerk continued to state policy...