Burger King — Restaurant in Columbus

One of the worst customer service experiences of my life! We ordered 2 impossible meals with no dairy and no mayo. We pulled up to the window and the drink machine was having a problem which was fine. We checked our order when we received the food and found mayo on the burger. We said the order was incorrect and they proceeded to argue with us and say we didn't order 'no mayo' We asked for it to be remade and they refused. I asked to speak with the manager and he was the one arguinging with us. He turned and walked away while we were talking with them. I asked for the GM and they said they didn't have a number for them and I asked how to contact them and they said I could try online. We asked for a refund because we still hadn't received all of our drinks and two of our burgers were incorrect. They said they couldn't do it because the Manager didn't know how and we had to come back another day. We said we would prefer not to and eventually closes the window in our faces. We had even offered to return the burgers for new ones. David opened the window and apologized for the arguing and said he would remake the burgers and for us to pull around front. He was incredibly kind and nice and made our food in record time and brought it out to us apologizing again. Aside from David the entire experience at this burger King was horrible. The manager should not have been promoted and the girl at the window was incredibly rude and dismissive. When David was apologizing I heard her yell to get us out of her drive through. I would like to be contacted for this issue because nobody should ever be treated this way and I wish to...

My husband and I went between 9-9:30pm. We wanted to try the tacos but we were told that they wouldn't have them until Wed. July 10th. We knew the tacos were supposed to start Tuesday the 9th. We ordered something different plus two drinks and were asked to pull over after receiving our drinks. We thought it was strange that we had to pull over for 3 sandwiches but whatever. We waited at least 20 minutes. My husband tried to go in to ask what the hold up was but it was locked. He knocked on the door to get someone's attention. The lady came out with a bag to small to be our order. When she found out it didn't belong to us she asked what we ordered. We found out they weren't even working on our order. My husband just asked for his money back except for the drinks since we started drinking them. She went back in for a couple minutes and when she came back with all of our money she said the manager wanted the drinks back. We couldn't believe what we were hearing. They made us wait all that time and were more worried about two drinks than satisfying their customers. There used to be a time when you'd get a free drink for the inconvenience, not anymore. We were even willing to pay for them since we started drinking them. We gave the drinks back and left. We went to another Burger King and saw that they had the sign up advertising the tacos, unfortunately they were out of them. But at least they were selling them just as we thought. We will never go to the first Burger King we went to ever again. They need a lot of training on how to treat...

Not sure what was going on but I went to the drive thru after placing a mobile order...when I first got there it was 3 cars waiting one at the speaker & after 11 minutes it was my turn i told them the name on my order and I was told that it was ready and waiting I paused then laughed said ok and waited another 20 mins in the drive thru line where all I could smell is the trash from the dumpster when I finally got to the window to get my food it was ready like I was told sitting on the counter once it was given to me I asked if it was sitting there the whole time I was told no but I laughed & said that that's a lie then was told that I didn't care anyway because I was goin still eat it I laughed again an pulled off then looked at my bag to get ready to check my food...the bag stickers were already ripped open I looked at both woppers neither was made the way I asked even tho the recipe was right it was apparent that my order was stilling there because all the food was cold fries & onion rings was cool to the touch an the burgers had no type of heat coming off of them...I went late night around 12 30a it was the only burger king that was open I drove 17 mins to get there just to wait get a few laughs and throw food away over all I say thanks for getting me outta the house to waste not only my time but my money and...