I thought based on the reviews that my phone screen would be replaced properly.
That's not what happened, unfortunately.
I got my phone back with the screen coming loose a few days after. You could literally look in between the screen and the phone, and see the light. I never dropped it and bought a sturdy case to protect the phone with a screen protector that same day.
Since there was a 1 month guarantee, they installed a new screen. You would think they would do a better job? No, this time there was glue all around the screen. Guess what happened? After a few days the screen came loose again due to the glue losing its grip!
I took it back to Abe, who works there, and I explained what happened. He accused me of dropping the phone and that it's not due to his shoddy work. He said they wouldn't honor the guarantee, but that they'll offer me a $10 discount. Huh!?
I went to another phone repair shop called iFixandRepair on Morse Rd. I explained what happened and they were shocked by the work. They said that the glue could've ruined my phone and the motherboard, rendering it useless. I had to pay full price for them to fix it, but it was so worth it! My phone looks and feels like a normal phone. Thank you iFixandRepair!
To Buck i-Fix: please treat your customers with respect and do not accuse them of something that didn't happen. I never leave reviews, but I had to since this was one of the worst experiences of my life.
To everyone else: go to iFixandRepair on Morse Rd. if you're looking for great phone repair work!
UPDATE & RESPONSE TO BUCK I-FIX:
This is the most disgusting response. Trust me, this is not a hit job. This is an honest review from a real customer. I wish you guys nothing...
Read moreI had an extremely frustrating experience here with a nearly complete lack of communication and my phone's problem returned a little over a week later after paying $100 for it to be fixed. It took a whole week for my repair to be completed and during this time I received no set quote or update. I made several trips into the store and also called numerous times in an attempt to stay informed. I was repeatedly told that they would "be in contact" with me, but this was never followed up on. I went into the store once to take my phone back when I was then told that it had been moved to an entirely different location to be fixed. Very unprofessional- was also not even asked for my name until I talked directly with the manager. After taking it to a larger chain for replacement, I was informed that there were PARTS MISSING inside my phone from my repair here. They included a discount for the long wait, but considering that I paid for a "temporary", bad fix and that the customer service was so unreliable, I would strongly recommend looking somewhere else...
Read moreStopped by this morning for a repair quote for my iPhone. The clerk I talked to (Abraham) was really helpful. He took a quick look at my phone, explained what he thought was going on, and provided some suggestions. He was knowledgeable and attentive -- not pushy at all. They perform several types of repairs, and for about half what the Apple Store charges (e.g., $99 for a screen replacement, versus $199 at Easton). But he actually helped me address my issue for free.
Though I hadn't planned to buy anything, I ended up snagging a case for my wife's phone; they have a decent selection (probably 8-10 styles per phone) for roughly what you'd pay on Amazon. They also have a quite a few used iPads and phones at very reasonable prices.
Anyway, I'm really glad I stumbled in here! I'm happy to support this...
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