Clean Eatz — Restaurant in Columbus

I ate a delicious "late lunch" yesterday [9-18-2022] at Clean Eatz at 5063 N. High St. in the Graceland Shopping Center [immediately east of the Target store].

I had been planning to be in that neighborhood for other reasons so I had used Google Maps before my visit to carefully "browse" that area [at a high magnification]. I eventually found Clean Eatz right next door to a Target store where I had wanted to visit while in that area.

I studied the Clean Eatz menu "on line" before traveling there and decided that I would order and eat a medium-sized "Build Your Own Bowl" made as follows: a "Base" of Rosemary Potatoes, a "Protein" of Chicken, "Up to Three Veggies" [Spinach, Brussels Sprouts, and Asparagus], and "Thai Peanut" sauce.

My "Build Your Own Bowl" had been quite delicious; in particular, the three vegetables that had been used in that bowl had been extremely fresh. The asparagus had been cut into one-inch-long sections; the brussels sprouts had been cut into different-sized discs. Both of those vegetables had been far easier to eat than had they been served in their original sizes.

The bowls and the forks that are used at Clean Eatz are "real" [which means that they are made of ceramic and metal rather than being made out of plastic with the assumption that they would be thrown away after one use], which of course is far more environmentally-friendly.

In addition to customers walking in and requesting that individual meals be made and served in "real time," customers may also join a "meal plan" where they purchase several meals at the same time and then take those meals home in "microwave-safe" plastic containers for later heating and eating.

If you are looking for a delicious "natural food" meal and happen to be near the Graceland Shopping Center, I strongly...

I regularly go to the 2 current locations in Columbus. The food is tasty, healthy, and reasonably priced! I've even tried the frozen dinners which actually TASTE GOOD! However, I do have a few criticisms for your consideration:

I've tried quite a bit of the menu. Although I don't care for the taste of the hamburger buns, the wraps and flat breads are very good. However, there is an inconsistency in slicing the wraps. Sometimes the wrap is sliced in half, and other times a 1/4 is cut instead of a half. That 1/4 consists mostly of the end of the wrap and not much flavor, lacking the other ingredients. It's not a big deal, but it would make the experience better. I enjoy trying the daily sides! My favorite side is the sweet potato fries- they are often a little burnt, but I don't mind that. Once or twice, I've eaten them soft and a little wet (my first time at Sawmill a few months ago and I think one other time more recently). It tasted like they were microwaved. Other than that, they were excellent. Also, I was not given the daily special price for my flat bread when I ordered it on a Wednesday a few weeks ago. I didn't say anything, because it's not a big deal. But the employees should be aware of the prices if you are going to have a special. Lastly, I noticed that your meal plans do not have vegan or vegetarian options. As someone who goes on vegan diets periodically, it would be nice to have that option available.

All that aside,...

"During these trying times", CleanEatz needs to improve its customer communication experience. My order email says "Order Complete". It does not say "order ready for pickup", nor does it explain whether my order is categorized as "special request" or "regular meal", so I have no idea if I need to come in on a special day to pick it up. Maybe it was ready immediately after the "order complete" email was sent to me. No idea. I called the local number in an attempt to find out what my "order complete" email meant. It rang about 12 times, and then I only heard a message that "this number cannot take messages", no identification, no statement of hours (or SPECIAL hours due to COVID-19), just a bland, non-specific, non-information recording. So what do I do? I drive there at 4:00pm, assuming that the store hours that were noted on my "order complete" email was correct, and that the store would be open until 7:00pm today. NOPE, there's a nice paper sign taped to the door, stating that the temporary hours are 11am to 3pm, due to COVID-19. Hmmm. never got an email about my order that said this, never saw this information on the website. Kind of blowin' in the wind, trying to figure out how this is supposed to work. Guess I just gotta figure it out on my own and just show up tomorrow, between 11 and 3, and hope that a) my order is actually ready and b) that someone will actually be there when I show up. But I've heard it's really...