Courtyard by Marriott Columbus OSU — Hotel in Grandview Heights

Let me start by saying I never write reviews however I feel this is important enough to let the potential guests know. We were traveling from St. Louis to Philadelphia on Saturday, October 13th. Our flight was cancelled and there was not another flight available until the next day and all the flights were booked so it was uncertain when we going to be scheduled to fly back. We immediately jumped into action and decided to drive the rental car back to the Philadelphia area which was a 13 hour drive plus necessary stops. We made arraignments, on the fly while driving ,to spend the night in Columbus, Ohio at the Marriott Courtyard OSU. When we arrived late around 11; 20 pm we were both exhauted and looking forward to getting some sleep in preperation for another long drive the next day. Upon arrival we were greeted by Tony, who identified himself as the auditor. He indicated that in spite of making a reservation at hotels.com that a king room was not available. They had a queen with two double beds which was OK with us but he indicated that he could not transfer the reservation to the two queen bed room since it was made on expedia. GUEST.... beware. Expedia is now owned by hotels.com but we did not know that when we were making reservations while driving. Neither did we know that allegedly the hotel couldn't simply transfer the reservation. We were told we would have to call expedia and ask them to cancel the reservation or pay for two hotel rooms because there was nothing he could do to help us. We attempted to call expedia but there was a long hold time so we gave up. This seems illogical. If MARRIOTT is going to accept online reservations from expedia then they need to assist with getting reservation that have been confirmed and transfered so guest can get to their rooms without a huge hassle. Additionally, TONY,,, the auditor, was extremely rude and discourteous. He should not be allowed to work the front desk unless he is trained in customer relations management. Honestly, he should be FIRED!!!! Other staff members were very pleasant as they should be upon arrival of a Bonvoy...

Let me start by saying I never write reviews however I feel this is important enough to let the potential guests know. We were traveling from St. Louis to Philadelphia on Saturday, October 13th. Our flight was cancelled and there was not another flight available until the next day and all the flights were booked so it was uncertain when we going to be scheduled to fly back. We immediately jumped into action and decided to drive the rental car back to the Philadelphia area which was a 13 hour drive plus necessary stops. We made arraignments, on the fly while driving ,to spend the night in Columbus, Ohio at the Marriott Courtyard OSU. When we arrived late around 11; 20 pm we were both exhauted and looking forward to getting some sleep in preperation for another long drive the next day. Upon arrival we were greeted by Tony, who identified himself as the auditor. He indicated that in spite of making a reservation at hotels.com that a king room was not available. They had a queen with two double beds which was OK with us but he indicated that he could not transfer the reservation to the two queen bed room since it was made on expedia. GUEST.... beware. Expedia is now owned by hotels.com but we did not know that when we were making reservations while driving. Neither did we know that allegedly the hotel couldn't simply transfer the reservation. We were told we would have to call expedia and ask them to cancel the reservation or pay for two hotel rooms because there was nothing he could do to help us. We attempted to call expedia but there was a long hold time so we gave up. This seems illogical. If MARRIOTT is going to accept online reservations from expedia then they need to assist with getting reservation that have been confirmed and transfered so guest can get to their rooms without a huge hassle. Additionally, TONY,,, the auditor, was extremely rude and discourteous. He should not be allowed to work the front desk unless he is trained in customer relations management. Honestly, he should be FIRED!!!! Other staff members were very pleasant as they should be upon arrival of a Bonvoy...

Just returned from 2 nights at this hotel for OSU graduation. I am a loyal Marriott customer and usually stay at Springhill Suites near campus. Decided to try this hotel as it was graduation weekend and let’s make it special and also loved how close it is to Biergarten. Big mistake. Room 326 was fair. Walls are thin and paint is chipping above shower. Saturday we were out all day and returned briefly to room about 3:30 pm and it wasn’t cleaned. On the way back out I mentioned it to the front desk and was advised they work till 5 pm cleaning. Returned Saturday night 11:00 pm to our room and it still had not been serviced. Beds unmade.....towels on floor as we wanted fresh ones. Obvious no one had come in. So embarrassed as we brought back daughter’s friends for a nightcap and the room was untouched. No tissues. Garbage cans not emptied. One roll of toilet paper. At that point I buzzed the front desk and was told I could come to the lobby and get towels !! I went to get them and was given 3 bath towels. I said may I please also have hand and wash cloth towels and he had to go get them. I expressed how upset and angry I was and was told twice management would know about what occurred. Well if management knows it’s a mystery to me as I never heard anything other than receiving my bill......for two nights....for $585.16. I knew the price going in but let me tell you I am now disgusted for what I paid and what my experience was. This was a splurge for me and I am more upset that “management” never contacted me...