Destination Donuts — Restaurant in Columbus

I love supporting local small businesses, and my kids love donuts so Destination Donuts had previously been a go to- until today. I have a severe allergy to soy, and as I asked questions about my order this morning (as I do every single time!) I was reluctantly informed that they had changed their dough recipe in the past year without informing their customers. They now include soy in every single item, whether it is designated as Vegan or not.

The conversation and experience I had there today was one of the worst customer service encounters I have ever had, where I was blamed for having a food allergy and it was made clear to me that they find sharing ingredient information with their customers to be a unwelcome burden. 😕

Edit: If you truly believe in transparency, you could post a sign stating your recipe change and making it clear that all products contain soy. That would be incredibly simple and would be beneficial to both your staff and customers. Relying on social media and employees who seem only somewhat educated is not a best practice.

Assuming you are the person I directly interacted with today, then the harsh review should be no surprise. You made it crystal clear that you felt this issue was only my fault, and that the burden of ingredient discovery lay solely on me. That's unacceptable if you want to provide decent...

This place does NOT sell donuts. No. Not a single one. What is it that they sell? Listen, by a strange twist of divine improvidence, cursed ancestral DNA, or planetary misalignment at birth, I have a lifelong lack of ability to enjoy donuts. I don't dislike them; it's that I simply can't breathe when I eat them, like I just bit into the brown fumes of an improverished city's last standing public bus. I. Cannot. Donut. But Destination Donuts? They don't sell donuts. They offer Morsels of Heaven. They sell glimpses into the energy that creates galaxies and worlds, stars and nebulae, flowing generously onto the palate, labeled with names like Red Hibiscus and Lemon Blueberry. Be prepared for a textured supernova, for particle anti-particle annihilation at your taste buds. New planets will be formed. But seriously, these donuts are so fresh and delightful with just the right balance of tart and sweet. The lemon blueberry had hints of a Chinese pastry from childhood in 80s L.A. Chinatown that I can't even name. The dough is spongey soft, generously bouncy like a pin up bust, and I can breathe eating these--i.e., not deep fried. You can motorboat a stripper's chest, or you can eat this donut. Same same. Except the donut may go a little deeper in your psyche. Go...

The donut flavors can be a real hit or miss here. Some of my least favorite ones were a filled peppermint chocolate which tasted like toothpaste and their maple bacon which the “bacon” was just a bad flavor. My favorite thing they have offer though are the maple cinnamon rolls which are good each time I have had them. Most of the donuts are vegan expect sometimes they randomly make non vegan ones but those are designated by a different color tray. I am also a bit annoyed by their rewards policy they have. If you spend $5 you get a punch and after 12 punches you get a free donut. It is in increments of $5 and there are many times I have spent $9 and $14 and they always punch down and have never rounded up. That’s fine but today I went in to redeem my full punch card for a maple cinnamon roll which at this point is the only option I am interested in getting from there only to be told that since the cinnamon rolls are more expensive you can’t redeem for them. lol what it’s like a dollar difference. Anyways I’m not returning because after spending much money for too many donuts that have missed the mark I’m not interested in spending more for a place to...