I've been to this place at least 50 times. I work right across the street and the staff is always pleasant. Honestly I loved here. Then one day I ordered a chicken sandwich to go. I picked it up and walked back to my office. When I opened it and cut my sandwich in half I noticed all the bread was extremely soggy. No big deal, I can just eat the chicken, then all the crust just sort of slugged off. It was incredibly unappealing. I called the store and talked to Angela who was extremely pleasant and said she would replace it if I wanted to come in again. Since the restuarant closes at 2(or 3) I normally missed my chance to go back but a week and a day later I did. I called the store and asked the gentleman who took my order if Angela was there and examined the situation. He said he's the GM and he's hasn't heard of this and Angela isn't here today. I said no problem I can pay today and wait until Angela is working again. I order my salad and ask for "Ranch instead of blue cheese". I walk over, give the hostess my card but asked to speak to the GM because I had a photo of my food. They came back a few minutes later and the GM saw my photo and agreed it looked unappetizing. I told him I also wanted to add, that I take full responsibility because I should have checked, but I asked for Ranch with my sandwich and I was given blue cheese and I'm allergic to it- I was also going to add that it's not a serious reaction but i do get a rash in my mouth along my gum line for 2-3 days, but he cut me off and said the salad has blue cheese. I told him I saw that and that's why I asked for Ranch instead of blue cheese and he said "yeah but it comes with blue cheese, now we have to remake it" and stormed off. I told the bar tender to let the GM know he can cancel my order and I went to Adriatico's Pizza next door. Unfortunately I have become disenchanted with HangOver. They're a really good place with a friendly staff... until they do something wrong and you become an inconvenience.