Jack in the Box — Restaurant in Columbus

Maybe it was timing. First, we tried to order one of the Sandwich Truck sandwiches. I was told the cook wasn't in & the guy didn't know how to make it. So we ordered an Ultimate Cheeseburger with onion rings & a Coke, large, & I decided on the Buttery Swiss Jack meal with curly fries. Upon arriving at the window (Did I mention we were the only vehicle in the drive-thru at 2:30 in the morning?), it took over 8 minutes for anyone to get there. I paid in cash. When our food came out, the only things right were the onion rings & curly fries. We had been charged for a burger we didn't order & given other burgers which were nothing like what we actually ordered. It was explained to us that the gentleman there did not know how to refund the money we paid for a burger we didn't order on top of all of this. After much talking, which proved difficult since we are not exactly bi-lingual, we ended up with 2 Ultimate Cheeseburgers, made properly, our 2 drinks, our curly fries & onion rings, & 2 pieces of cheesecake, plus one extra burger. We didn't get what we wanted, what we were trying to order, & nearly everything was wrong, but at least they were nice about it & did their best to...

I was craving me some Jack this morning after a LONG night shift. I placed a mobile order and went to pick it up. No answer at the drive thru or phone, so I pulled up to the window. The only worker on shift was a Spanish speaker and her position wasn’t to run any of the register/order stuff. We did our best to communicate and she woke up her Manager. We all FaceTimed and got it figured out. Turns out somebody was a no show to work, and the manager was getting ready to come in. I did have to wait a little longer than expected, but it was well worth the wait. That was the BEST Jack I’ve ever had. It was fresh, hot, and delicious!

I’m most impressed by the young lady’s tenacity to make sure she did everything she could to make sure the job was done and the customer got what they’re ordered. That’s a trait that is dwindling and almost nonexistent. I will be reaching out to management and corporate for kudos to her. We can all learn from this young lady. She deserves an award, raise and recognition for going above and beyond. She could have said, “Not my job. Not my problem,” but she made sure the task was completed, and...

We stopped at Jack in crack in Columbus on 12-2-17 @ 6 pm. The drive thru clerk is yapping on phone to her home boy about how he can't becoming up here anymore sellin bc the feds be watching them. Literally we got all that just while she was handing us drinks. So, she then closed the window and never came back, 19 mins later a guy come to window and hands us our food. It was all HOT. But my son's breakfast platter eggs had water standing in bottom of container. Yuck. My chicken tater sandwich was SOGGY and the tacos were cold and SOGGY. No syrup or silerware was given and we order potato wedges and the above mentioned breakfast platter . Common people. You keep jackin up your prices but your quality just keeps going lower and lower. Maybe you should use all that extra money your making to hire decent people with at least a little...