KFC — Restaurant in Columbus

KFC. An American staple. A company whose website boasts diversity and inclusion failed the Chinese community in Columbus. Zhengying He, a newly immigrated Chinese national who has lived in Columbus for about a year had an experience Sunday evening that left him feeling anything but included. He purchased a $5 Full Up: Drumstick and Thigh meal. He also added a one-piece chicken breast and Go Cup to his total purchase. There were 3 other people ahead of him in line. After waiting 15 minutes he informed the staff that he would be back in 15 minutes. The staff member told him that was fine but to take his receipt. He returned to the store after 30 minutes. The same staff member told him that he was "late," so they didn't have his order ready. He said we would wait. The staff member completed a transaction with someone else in the store and then started to prepare his meal. After about 5 minutes the staff member informed him that his meal was ready. He checked his meal, it was missing the cookie that came with the $5 fill up box and the staff had replaced the chicken (Drumstick and Thigh) that is supposed to be in the box with the breast that he added on to the meal. He informed the staff and was given the cookie. The staff member never spoke to him after he informed them about the missing food. After giving the cookie to him the staff member went back to helping other customers. He waited until the other transactions were complete and then asked for the other chicken that was missing from the meal. The staff member became irritated with him, slamming the counter to point at the receipt to say "Look, you only bought one piece of chicken." The staff member then went back to other customers ignoring him. Because Zhengying He's did not feel comfortable speaking English to express himself he left the store with his receipt. His friend reviewed the receipt and informed him that it did in fact show the purchase of the other two chicken pieces. His friend joined him in returning to the store. His friend talked to the staff member about the receipt. The staff member then called her manager. The manager checked the receipt and agreed that he was shorted two pieces of chicken and wanted to give him the missing chicken. He asked why the manager had to get involved in order to complete an order that should have been easy for any staff member to complete. We have all had a similar experience. Ordering something in the drive through line and checking it only to find that something is missing. Here’s the difference instead of just fixing the issue this staff member argued with Zhengying He. He had a receipt proving what he bought, and this staff member felt it necessary to belittle him and take advantage of his lack of English skills. Now he’s left with a lasting impression about how Americans treat each other and about how Americans...

t was around 5:30pm nice Saturday summer evening, July 22 2023, I was heading north by Olentangy River Road, not far before intersection with Bethel Rd, saw a familiar tasty three-letter sign KFC and of course could not pass by. 711 Bethel Rd Columbus OH, several cars were parked in front of the building, I realized that they were open dining in. I went inside, to my surprise, there was no one inside the dining room, somewhere in the kitchen a male voice was heard, I called and heard "We do only drive thru". OK, I walk out seat in my car, came to order post and ordered my famous 8 pieces dark meat for $12, unexpectedly in response I heard - "There are no longer for 12 dollars there are 8 pieces for 18 dollars, I realized that this was a hoax and left. Billboard beside KFC building it's clearly says 8 for $12. While I was driving north, on the road at 6611 Sawmill rd I saw another KFC and just out of curiosity stopped there. I went inside and without any questions bought chicken dark meat 8 pieces for 12 dollars. After all that I want to say: - In general, the company in that case did not lost money, but due to the fact that this particular shop with empty dining room and drive through, on this nice Saturday evening is losing customers trust and money due to an unsightly attitude towards customers. I would like to ask the leadership of the KFC: - Do you think I will visit this...

TERRIBLE CUSTOMER SERVICE - I went through the drive-thru a couple nights ago and they got my order wrong. I ordered the 10-piece original recipe bucket. I called the store and explained there was a mistake. The KFC employee I was talking to, Jasmine, said that they would have a credit at the store that they would write in their book for the next time I came in. Tonight I returned to the store to redeem that credit. Coletta, the manager, told me that Jasmine should not have said that they would replace my order. Coletta then said that give me a credit she would have to call her general manager and go through a bunch of rigmarole. Then she said they don't even have the original recipe chicken that I wanted but they were putting some in soon and it would take about 20 minutes. I said that I have 20 minutes and asked her to call her general manager. At that point she became snarky and said that she would not call her general manager because she did not want to bother him and that Jasmine should not have told me they would credit the order. Coletta finished by saying that there was NOTHING she could do for me. You can draw your own conclusions. But as a person who has been in food service for the majority of my life, I know that they missed an opportunity to provide good customer service. The attitude I got from the manager on duty, Coletta, has turned me away from this...