Marco's Pizza — Restaurant in Columbus

Another update 12/28/23 - Unfortunately, we stupidly ordered more pizza here. We've just received 2 pizzas, 1 of them entirely incorrect. We called for a replacement pizza and they seemed completely confused about which pizza we should have gotten. The other, correct pizza is a thin crust that will be completely ice cold and petrified by the time the correct other pizza is delivered. So we asked for both to be remade and the person we spoke with had to go ask it that was ok. Yes it is, but we have to wait nearly an hour for the replacement order. Awful, awful customer service. We actually were told to go ahead and "eat the incorrect pizza because it's gonna be awhile." Are you kidding me? Oh, did I mention that this wrong pizza I'm supposed to go ahead and eat has mushrooms, which that person does not eat, ever. I keep saying last time I order here and idiotically order again. Not this time.

We order pizza delivery from this Marco's location once a week. The food is always delicious and the delivery drivers are super friendly. Definitely our favorite pizza and we'll keep coming back for more!

Update 7/13/23 - unfortunately this Marco's now has a new website that is quite awful. There's no order tracking anymore, your order confirmation both on the screen and email do not show any details, and the ordering process itself is rather annoying. Tonight we ordered pizza and it was delivered to the wrong address. They claimed that I must have typed it in wrong (2 digits were off). However, then when trying to create an online account to see if that would offer order tracking, I discovered that somehow there was already an account in our name that I hadn't created. This account was created on 6/29/23 in my name & phone number (not a date that I even ordered from here), but I didn't make an account at any point beyond attempting to tonight. It required a password reset because obviously I didn't have a password for an account I didn't open. Said account shows no orders have been placed at all and this account also lists this same incorrect address that was on tonight's order. Im assuming this must have copied over to my order which I'm guessing is tied to either the email address or the phone number used on tonight's order. This location was very rude when trying to figure out where our pizza was, automatically assumed it was our fault even when trying to explain we did not use this address, asked us to go find the pizza that was given to someone else, and hung up on us. Might be my last order from this particular Marco's for awhile. However, I will add that they did remake my food and delivered in...

Order 150 on 8-7-23. I'd review it if I actually received it. Thankfully I wasn't charged after checking my bank account. But when you get an order number and say you'll receive an update, you expect one. The order was placed around 10:10pm and It estimates I'll receive my order around 10:48pm. Doesn't arrive. I'd appreciate a notification on the website if that was too late to order for this location as I'd go somewhere else rather than wait.

This experience is also why I'm writing a review because I've had several orders where something was missing on toppings, the pizza was a grease pile, or the wings were a joke on size. Also I don't think Marco's knows what a well done pizza is, as every time I order it, I have to put the pizza back in my own oven for a good 5-10 minutes so it's actually done.

To be fair, I've not had any bad experiences regarding service as everyone has been polite that I've dealt with, and honestly I don't think a lot of these things are necessarily the worker's faults. I've also continued to order with Marco's because of my good experience in the Marysville OH location. My request is please give your staff a better website as the recent update has been a downgrade. Set up a notification system for orders that are cancelled by the location so I know I won't be getting anything. And please find a way for Well Done pizzas to actually be Well Done and not...

Definitely my last time going here. I ordered a specialty pizza and added jalepenos and onions. They got the extra ingredients right, but didn't put the meat on the pizza. How does something like this even happen? I got a side container with a handful of microwaved ham and chicken to put on the pizza myself when I got home. This is the fourth straight time I've had an order messed up.

It's just a few blocks from my house, it's cheap, and it typically doesn't taste bad. This particular restaurant absolutely needs closed for a week and everyone needs retrained, badly. There's a need for extra staffing as well, as they are always shorthanded it seems. My order was supposed to be ready at 6:02. I got there at 6:07. After all the waiting around, I got back in my truck with my half assembled pizza at 6:38. A new all time low for this place with all things considered that happened on this order. I felt bad for the girl working up front because she was working hard and wasn't the one who messed up my food. Other customers were standing around inside when I got there, so there were people there who waited even...