Marco's Pizza — Restaurant in Columbus

Marco's pizza,

I hope this message finds you well. I’m writing to express a very upsetting experience I had with one of your store locations, which left me feeling disrespected, dismissed, and ultimately unvalued as a long-standing customer.

I have been a loyal supporter of Marco’s Pizza for quite some time. I regularly order from your store—typically a large or extra-large cheese pizza, or occasionally half cheese and half pineapple. My family and I have always appreciated the quality of your food and service, which is why I chose to place a significant order with your team for my niece’s recent birthday celebration.

I ordered five large pizzas, and to my dismay, one of them arrived with bacon. As someone who adheres strictly to religious dietary restrictions, I have never in my history of ordering from your store—not even once—ordered any pork or pig-related products. This mistake was not only frustrating but also deeply offensive to my beliefs.

When I called the store to respectfully address the issue, I was shocked by the response I received. The individual who answered—who identified as or appeared to be the manager—was immediately defensive, snappy, and dismissive. Despite calmly explaining my concerns, I was met with hostility. He insisted that I had ordered the bacon, even though I clearly stated that I had not, and that I never would due to my religious beliefs. Instead of offering a solution or any understanding, he raised his voice, spoke to me in a degrading tone, and ultimately told me to "never call back."

I cannot express how hurtful and dehumanizing that felt. Not only was the response unprofessional, but it left me questioning whether my religion, identity, and business were ever respected at all. It’s incredibly disheartening to be treated as though I am unworthy of basic courtesy, especially as a regular customer who has supported your business over the years.

This experience goes beyond a wrong pizza order—it made me feel as though I, and my values, simply didn’t matter. I don’t believe any customer, regardless of background or beliefs, should ever be spoken to or treated in that way. It’s not just about the food—it’s about human decency, respect, and the way we engage with one another, especially in a service-oriented business.

I hope you take this message seriously. I am not asking for compensation—I am asking for accountability, awareness, and a better standard of customer care. I would also appreciate a formal response regarding how this situation will be addressed and how you plan to ensure this kind of behavior doesn’t happen to others.

Thank you for your time, and I sincerely hope to see Marco’s Pizza live up to the standards I once admired.

Sincerely, Lila & Muna and all the family member I have passed this...

I ordered 2 custom pizza bowls online for pickup. The pizza bowls come with pizza sauce, but we wanted it on the side, because Marco’s sauce has a lot of carbs. There’s no option online to order it on the side. So I ordered them with no sauce. As soon as I placed my order, I called Marco’s to ask them to put the sauce on the side. The young man who answered the phone said they could give me prepackaged sauce, but they would have to charge me for them. I explained that the item we ordered comes with sauce included, so I should not have to pay for sauce. He said he would talk to the manager. A woman came to the phone (assuming it was the manager), and I had to repeat everything to her. She said no problem, we’ll give you your sauce on the side. I drove to the location, and they brought the food to my car. When I got home, I was surprised to see 4 small prepackaged boxes of sauce (yuck), for which they did indeed charge me more than $3.00. It might not seem like a lot, but we’re on a budget, so it is for us. Also, I never authorized the additional charge to my credit card. I have jarred pizza sauce at home, so I never would have paid extra for prepackaged sauce. I didn’t bother to call that location, because the manager is obviously incompetent, so what would be the point? I did fill out the survey listed on the receipt (tellmarcos.com). It’s been nearly a week, and no one has contacted me. I usually think it’s a good idea to fill out these surveys when you have a problem. This way corporate knows about the horrible customer service at certain locations. In this case, it looks as if they don’t care. There are a lot of fast food pizza joints in Columbus. Goodbye Marco’s. **Update. Now nearly 2 weeks since contacting Marco’s, and they have not reached out to me, even though the person responding to my review said they would be contacting me. Notice that I got the standard response to my bad review from someone identifying themself as the manager. Even though I clearly stated in my initial review that I had already filled out the survey at tellmarcos.com, they instructed me to report this on tellmarcos.com. So they’re not even paying attention to the details of the...

We ordered from here for delivery, first mistake. About 10 minutes after we ordered, I got an e-mail saying the order was on its way. I knew there was no way they had it made that quick. I figured they hit the button so their times wouldn't look bad to corporate. I waited until the original ETA came up, and I called. I talked to Hannah, I assume she's a manager, but she didn't say she was. She was polite and told me that they didn't have a driver so they put it in to door dash. She then said that door dash had picked up the order about 5 minutes ago. I live in the 43 at New Albany apartments across the street, point four miles from this Marcos location. I waited 10 minutes and called back. This time Hannah was extremely rude and told me that their wait times are always 55 minutes. And that I had to wait another 20 to 30 minutes before I could call back. At this point it had been over an hour since the order was placed. I asked for a refund and that's when Hannah became irate. She started yelling over me and I couldn't get a word in. I did try to yell back but then she hung up like she was the victim. I had to dispute the charge with my credit card company because communication had broken down. We never got our food. Pizza Hut came through huge...