PITA Mediterranean Street Food - Columbus — Restaurant in Columbus

First time trying this place out and was pretty excited. It was a Monday at 11:20am. I was at the counter waiting to order while there were 2 employees behind the counter. 1 female and 1 male. The male worker told me they would be with me in a moment (he appeared to be the cook as he was firing up kitchen equipment.) I said ok thank you. The female was complaining about something but I couldn't hear enough to know the subject just by her body language, rolling eyes, voice tone, etc. After about 2 mins she walked up and said "we are really busy right now so if you'll just use the self order" and pointed to the self order kiosk and walked away. I had questions about the menu as this was my first time here so I played around on the self kiosk for about a minute but then I just walked...

1st visit-we just ordered at 2pm. Got 2 gyros and the beef in them is hard n crispy on both! (PIC shows hard, dark brown-black meat) And the edges of the pitas also hard n crispy! Both should be soft and nice to eat. Tried to eat but just could not, so I took it up to the counter to let them know how both of the pitas are- and before I could finish my sentence, the young guy interrupted and said "there's nothing we can do about it, you already ate most of it!" Of course I had not, I had 5 bites of this hard mess!! Told him "ok we will not be back." They literally cut off all the hard exterior of the beef reel and put on our gyros. I looked at the beef reel and it looked nice and supple now. Customer service has just gone! This is a brand new place, too. Such a shame...

As feared, the service and quality have both decreased DRASTICALLY in our last few visits. One included meat cooked so long, the entire gyro was hard and crunchy. I also wish the employees weren't so disgusted to be there. Just sad, because it could be an incredible place but I'm not sure it will last on this route.

Original review: I was so excited to see Pita open back up locally, although previous locations had me weary of the service. They have knocked it out everytime I've gone (at least 5 since they've opened). Food is consistently fresh, good, and made right everytime. Jay and Tasha have been very nice and helpful during our visits. This has become my favorite location and I hope it stays that way! Way to go guys. Keep up the...