Rally's — Restaurant in Columbus

Very friendly men helpful not very fast at the drive through either one west mound st worse ....But manger always trys be helpful and offers other drinks and burgers love there mangos Smoothy I go to the one close to home west mound st always out of Smoothy manger is very friendly .....But always out smooths I go 5x week I may get one once a week and bye 4 if they have them none today drove to parson Ave got 3 smooths and big Buford with bacon ...paid 18$ got home and they gave me the wrong order Fri small burger receipt said $4 I paid $18.40 only got my 3 Smoothy and wrong order going call so see if they will credit my money or replace my purchase for free ...or the price I paid already ...Will up date Review tomorrow after calling tonight ....Very nice boy in 20s at drive through should double checked order ....Sad after getting all the way back west home only have the wrong order ....And driving by other rally's on mound st rally's always out of smooths .....Frys for 1$ sad have drive across town get Smoothy and wrong order not sure what's worse ??? Not having Smoothy or getting wrong order after driving across town to get wrong order ...Being out of Smoothy I'm sure !!! ...Great manger on west Mound street better wait time good service ....Good serve friendly on parson Ave ....Wrong. food but great smoothys when there thick not runny like mound street ...Will update after I see if they make food...

UPDATE: 1/22/23 I followed up with Rally's per their response and have NOT heard back yet.

I placed a drive thru order at 12:08pm on 1/20/2023 for a pick 2 for $4 and a small fry and drink. As I drive off I was glancing at the menu and see that it's only $3 to add a small fry and drink, but my total was $10. So I informed the woman at the window and she was combative immediately. She told me they can't fix it and I have to say something at the speaker. I didn't know until I pulled away. She said she had a line and that I'd have to pull back around and do itagain. Makes no sense! She was extremely rude and I will never return to Rallys again. The last place I moved from had a terrible Rallys too. I'm giving Rallys a chance but their staffing is terrible. She couldn't of deleted the order and rerang it up? I was trying to let her know that I'm the current customer being served and that I'm just as important as everyone else waiting in line, after all, I too waited in line! Never again. I hope corporate sees this comment and makes it...

There are no more mushroom swiss burgers on the menu, only disappointment.

UPDATE! Well, I followed your advice and went back to try some other options and I got some of the worst service I've ever experienced in my life. I don't expect anyone to go above and beyond when their employers refuse to give them a living wage, but I also dont expect the ordeal I went through yesterday. I sat at the drive through for twenty minutes with no one in front of me. The employee kept telling me she would be right with me every few minutes and kept apologizing for the wait. Even asked for my order finally, then said "hold on another minute". I finally ordered. There was mayo on my fiance's sandwich that shouldn't have had mayo, I didn't know until I got home. I also had to drive back because they didn't give me my card. I went to eat the mayo sandwich today and found a CHUNK OF WADDED UP PAPER in the middle. I already ate half the sandwich, how disgusting. I will certainly never return, and certainly will recommend against people...