Grape & Glass Wine Tasting Room — Restaurant in Concord

It's all about customer service!!! We tried to support!!! We were ignored because another customer came in and took all the attention all staffer had to say was.... I will be right with you....hungry and still no attention...GOOD bye for now... Maybe another time.. We are going to the wine room

Edited 5/20/23 so grape and glass has the ordasity to assume my husband and I were intoxicated and told a complete story to make the "not up to par" establishment look even crazier and this is all on video tape. Sadly, when anyone takes their time to read reviews before patronizing an establishment, one would expect to get, in this case fasle advertisement. Your ad reads food and tasting.. contradicting, as your response reads, kitchen opens June of 2023. Get it together your staffer suggested we patronizing Tony pizza. Really...never send the $$ away.. poor customers service. $ $ guester from my husband was the opportunity to offer us a chance to come back and make it right we didn't want anything free, willing to pay for a bag of sunchips, saying hope to see you again to practice good customer service but staffer took $ $ and couldn't handle 2 customers at a time got nervous called mgmt over mint in a watermelon drink?? The customer which walked in after us got served first..POOR CUSTOMER SERVICE.. And after all this Grape & Glass suggest we NOT return.. Wow I guess we nor our siblings, cousins, adult children,, friends, neighbors, collegemate, nor colleagues will not patronizing with us!!

AGAIN WE TRIED TO PATRONIZING ...IT IS NOT THE CUSTOMERS FAULT GRAPE & GLASS does not have it together . Reviews are learning lessons. Make it right do not lie and play the blame game!!!

This customer is done!!!

no need to respond as I will not check any further...

When in the Concord or Kannapolis area, it can be very hard to find a nice wine bar with an easy atmosphere. Yet, this location has that and delicious snacks. I was hesitant when I pulled into the parking lot near WalMart, but the ladies were so warm that I quickly forgot about my location. Their selection is boastful and the cuisine delicious. We were attended to often but left our space to have conversation. It was a warm environment, and the owner was knowledgeable about all her selections. This is a perfect date or girlfriend time location. I hope they grow and find their own spot, but enjoy the convenience of their location now. Thoroughly enjoyed this visit and the kindness from the staff. I do believe it is a woman owned business, so help these...

Grape & Glass Wine Tasting Room is an absolute gem! From the moment we arrived, we were greeted with warm hospitality and outstanding customer service. The staff went above and beyond to make our experience special, offering knowledgeable recommendations and ensuring we felt welcomed throughout our visit.

The wines along with the cocktails were exceptional—each sip was a testament to their craftsmanship and passion. The atmosphere was cozy and inviting, making it the perfect spot to relax and enjoy great wine, cocktails and food.

If you’re looking for a a great spot that not only serves amazing wine, cocktails and food, and also treats you like family, Grape & Glass Wine Tasting Room is the place to go. We can’t...