Rent-A-Center — Local services in Concord

I've been a customer of RAC for many years prior to moving to NC. Service had always been superior to any other furniture rental. In fact, prior to moving to NC, my family and I lived in Philadelphia. Our RAC was at 7227 Frankford Avenue. My name was Chanjrah Cochran at the time, and I can't tell you how many things we rented from them. Seamlessly. Professionally. It was a pure joy working with them. I thought THAT service would be represented at all RAC locations. Then I moved to NC, and the horror begun.

I initially had to rent a washer from RAC located at 884 Concord Parkway N, Concord NC 28027. My washing machine died, and we were getting ready to move and needed a washer ASAP. I started the app online. Never received a call. Took a chance and went in. Had all docs required, references everything. Payment made. Delivery was promised the next business day. Well, it wasn't. The staff, at that time, decided to wait till the last minute to start checking references. As they were unable to reach some of them, my delivery date was compromised. When I called incessantly to inquire, one was the basic courtesy any two bit business extends a customer. The lady was rude, unprofessional and mean. When I finally did get the item, the delivery guys were phenomenal. But that's it. When I moved, I decided not to take the washer, and had them pick it up.

A few months after moving, I started receiving sales calls from RAC, indicating that I had some credit left on my previous appliance rental. I didn't need anything at that time, but when I needed a recliner, I took a chance on RAC...again. On 12-04-2015, I returned to the store with all required docs. I had my SS Disability letter that indicated that I was paid monthly. Tiara took my payment, set up delivery for the next day, and set up what I thought were monthly payments.

I went in the hospital for a few weeks and my adult son was responsible for paying bills. He paid RAC, but only paid them $26.74. The same thing the following week. My son had no idea how the payments were initially set up, do he didn't see any red flags. However, I knew that I would not have the next two weekly payments. I called the store to see what the issue was. The first man who answered the call, let it slip that I was set up on monthly payments, due on the 3rd, but my next payment was due on the 17th. He was unable to offer why thus happened, put me on hold. Tiara did get on the phone, and said that somehow the payments were screwed up and that if I paid $66 or so, it would take me to the 3rd. I didn't have the money and at this point was so tired of the un professionalism, I opted for them to pick up the chair. Tiara advised that a manager would have to approve it, so I waited...again. When the 'manager' came on, I reiterated the issue. And do you know what he said? "You've a payment due tomorrow. Can I take that from you today?" Realizing that he was being disrespectful, I told him that I wanted the chair picked up. He said that they would be out today between 2-4.

RAC arrived here way before 1 pm to pick up the chair. I didn't have a chance to get anything moved. No one bothered to call and ask if they could come earlier. Do, they proceeded to DRAG this faux leather recliner across the floor, onto the street and put it on the truck. They didn't ask me to sign anything, like they did when throw picked up the washer. Got in the truck and left.

Not only am I writing this to you, I'm sending it to my local paper, the BBB, Consumer Advocacy groups and anyone else who will listen. The shoddy service I received from this store is unpalatable, even for me, a girl who grew up hard on those Brooklyn streets. I will NEVER do business with this company, will advise everyone else to do the same.

Thank you...

Terrible! I received my furniture and upon delivery my hardwood floors were damaged due to the associate dragging the tv stand across my floor. The "bluetooth" tv stand did not work. They promised to send a tech to fix it, never did. When I spoke to Tara, store manager, she just kept lying about sending someone out. The when I spoke to her about the damage she told me she filed a claim but wouldn't provide proof such as a claim number. Tara told me she had no proof until corporate sent a email response. I talked to corporate who assured me that she should have provided a claim number if she did in fact file a claim. So now I'm reporting the issue to corporate who will be contacting the regional manager and I will be sure to report how terrible Tara is. Its been nothing but a headache ...Aarons is much cheaper, bettet quality. The professionalism is through the roof. Dont...

Please DO NOT DEAL WITH THESE LOW LIFE SCUMS UNLESS YOU LIKE UNPROFESSIONAL PEOPLE THAT ACT LIKE THEY HOOD! THEY WERE SUPPOSE TO DELIVER MY COUCH SET i PURCHASED FROM THEM BETWEEN 4-7PM. SO, AS SOON AS 7 WAS NEARING I NOTICED THEY HADN'T SHOWED, SO I CALL THEM, FIND OUT THEY WEREN'T GOING TO DELIVER MY FURNITURE BECAUSE THEY CLAIM THEY DIDN'T GET IN TOUCH WITH ONE OF MY REF! SAID THEIR NUMBER WAS DISCONNECTED WHEN I JUST SPOKE TO THEM AND THEIR NUMBER WERE WORKING FINE!! SO I SAY WELL IF YOU ARE NOT GOING TO DELIVER MY FUNITURE THEN GIVE ME MY MONEY BACK, THEY SAID: WE'RE CLOSE NOW, BUT IF YOU COME ON MONDAY AND IT'S WITHIN THE 7 DAYS THEN YES YOU CAN GET YO MONEY BACK" THEN HUNG UP! STUPID LOSER!! I WILL NEVER DEAL WITH THEM AGAIN AND GOOD LUCK IF YOU DECIDE TO, AND COME MONDAY THEY WILL GIVE ME...