Jimmy John's — Restaurant in Concord

The sandwich was good! But the service was terrible! Not professional at all. I love to eat sandwiches with ketchup and mustard! So I asked the cashier if they had, and she said: "Maybe you can find in the Mona's Burgers!" I never thought that one day I would listen to something like this from a restaurant that you spent $26 dollars in sandwiches and be asked to go to another restaurant to take ketchup and mustard... When will the manager of this place give attention to all those reviews complaining about this bad service? Maybe when turn 1 start on Google Maps.... it's sad because the place is nice, the food is good... I ended up taking my sandwich home and using my own ketchup and mustard! Thank you for your cashier who could be professional and educated and say, "No,...

First, most of the workers here are rude and weird. Specifically, the girl who stared at me like she fought me in high school or something. I politely stated I wanted the Turkey Tom. Destiny blandly asked if I wanted everything on it? & I’m used to other locations informing me of what everything( John’s way) is (she didn’t), so I said no and said “ I want Tomato, mayo, mustard, and provolone cheese.” She said so you want lettuce, etc etc. I said no lettuce and asked for my receipt. “ you’ll get it with your sandwich.” Ok. I wait and overhear her and her coworkers saying something about “people that order turkey toms….” Get my sandwich and of course it’s wrong, lettuce and no cheese, because their attitudes overshadow simple listening skills and kindness. It’s...

I was having a difficult time trying to place an order since that the music was too loud. I could't understand what the cashier was saying to me and I felt rushed to put my order in even though there was only 1 other customer present who had already ordered. When my sandwich was ready it was tossed in the counter without being called.. so I asked if it was my order. I asked for my cup and they told me it's at the register as if I worked there. I thought I was paying for a service? Order was still made incorrect and I ended up finding a hair in my sandwich after 2nd bite. I ended up throwing it away. A waste of $16. I will make sure to let everyone know not to waste their time or money at this...