Popeyes Louisiana Kitchen — Restaurant in Concord

Two of us went into this place, asked for chicken strips with blackened ranch sauce, they gave blackened ranch chicken, without blackened ranch sauce. Did not realize the mistake til home, went all the way back, they sat n argued that it wasnt possible that the lady got the order wrong, only that both of us said it wrong, and a guy kept insisting that because it said it on the receipt, it must be right. They were adamant that they would not change out my chicken, though they said they would give me the right sauce. Even though they thoroughly inspected the chicken opening it up with his hands all over it. For how insanely expensive it is for the food, its amazing that they wouldn't fix this issue. There was at least 5 people who came up, all very rude, telling me they still wouldnt fix it, even after calling and confirming with the other party that was there with me. Horrible customer service, bad pricing, and even though they were proved they already got one thing wrong with the sauce, insisted they...

These guys are ruining the Popeyes name. Just had a big order with multiple mistakes. The dark two piece chicken was plain instead of spicy and the thigh was mushy and tasted gross. The sweet n Smokey chipotle sauce on the wings was waaaaay too sweet, and I couldn’t even wipe it off as its texture is like glue. The regular chicken tenders were actually okay but the bbq sauce is also far too sweet and gluey. The mac n cheese was too salty. Red beans and rice and mashed potatoes were both uncharacteristically bland as if someone used the wrong recipe. The coleslaw was fine and ended up being the highlight of the meal. I doubt I’ll be returning to this location anytime soon.

Gave them another shot today while passing through. And yet again they messed up my order. 3 piece meal with white chicken. They gave me a thigh instead of the breast and completely missed the biscuit. Nobody working the counter when I attempted to bring it to their attention. Cheap and rude owners and management....

Just terrible. I'm a real easy going guy. But this place. Driverup and had to wait 3 minutes for the person to acknowledge us, when we placed our orders, nothing was ready and we redid our orders based on the lady stating it was ready. We drive up to window to pay and get our order, we waited 5 mins before someone came to window but only after I honked the car horn. Guy that came to window, didn't want to deal with me (micro aggression probably), then the manager came over mins later and told us our order isn't ready. All we wanted was chicken tenders and shrimp. Told her we have been waiting so long, (15min) what's the problem. She had some attitude, told us one thing then another. Closed window and walked away. Now I'm pissed. Very bad customer service and the manager is just plain awful. Made them work for my food. And in the end still couldn't get order right. Just amazing. Management should fire...