Olive Garden Italian Restaurant — Restaurant in Conroe

I walk in and immediately see the host but he is not with a client but does not greet me until I have stood directly in front of him for quite some time. He finishes what he is doing then he seemingly reluctantly greets me and clumsily takes me to the nearest table. I sit down for what it seems to be longer than what one would expect. Finally my waiter (very much apropos and fitting as he did make me wait and wait and wait and...wait.) arrives to take my order. I felt the need to place my order so that I could move forward. I go to the restroom and it was really vile as both stalls had appeared to be part of a gruesome crime scene. I wash my hands thinking to myself: "the cleanliness of the restroom mirrors the cleanliness of the staff and kitchen." In this case it will be woefully a lack thereof. I arrive to my table where it is still empty except for the drink that I had requested with the very little ice because I know that's how "they" make their money. And I thought to myself: "Surely he could have at least left me the salad and soup until my entree was ready. Maybe that was one trip too many for him?" Part of my food arrives, after waiting of course. Remember he is the waiter and he must make me wait. If memory serves there was no one in the booth behind me when I was first seated but he serves them first and then... after much anticipation serves me. He didn't want to take an extra trip...mind you. The quantity of food was not what I have expected nor received in my previous visits at other locations. "Does he bonus or make commission off food costs or cost of sales?" He never did offer me a choice of salad dressings as the other locations always do. I had to wait and grovel for my food and drink. When I asked him for some bread sticks (plural) he added insult to injury and brought me a whopping ONE! cold and stale bread stick. Never did he offer if I wanted anything additionally or more servings. After I had to tell him to please refill my drink, he comes back, after making me wait of course, with a glass-filled with ice (which leaves very little room for the actual drink itself) to quench my incessant thirst. I had requested some bread sticks so that I could finish my entree. Remember he brought me a whopping ONE! solitary and lonely bread stick. After waiting and waiting and waiting and waiting, he brings me too many bread sticks and I have already finished my entree. I said to myself: "At least I can clean my plate with the bread sticks." And in one SWOOP!, he abruptly removes my plate from underneat me and asks me if I'm done with it. At this point I can only say "I guess I am." He was very careful as to not touch the inner part of the plate this time. I really wished he would have exercised that same caution when he placed my plates on the table as his fingers encroached a little bit too far for comfort into the inner sanctum of what would be placed in my mouth eventually. Now he could have taken the other plates which I was definitely done with as I pushed them off to the side but he unintuitively decided to take the one beneath me. I was ready to to run away from this ugly and sordid scenario. I groveled for my last refill of drink since the whole meal was quite salty because of the parmesan that permeated my meal. I told him this time with no ice since you did not honor my request for easy ice on my second refill. I had realized he was in a hurry to go home as I saw him cleaning up his area with the sweeper and deliberate speed. I asked myself: "Is he going to wash his hands? Were his hands clean when he served me my food and placed his fingers too close to the center of my plates?" He did not even offer the check so that I could pay for my "wonderful meal." I guess he was too much in a hurry. I just wished he would have had the same amount expediency when he served me. I did not feel welcomed nor well attended. I felt as though I was his one last hurdle to going home. I do remember that I can pay at the table and did. Took their survey but realized that I could not verbalize as well as I...

On Monday morning my one-year-old daughter and I braved the cold and went to Olive Garden for lunch. I believe that we arrived somewhere around 11 and we were greeted at the door and seated. I strapped my daughter into the high chair and a lady came and took our order for drinks. Once we receive the drinks and my daughter was fully comfortable I went to place my order with the waitress. I told her that I would like the Portabella mushrooms in Alfredo sauce it was then that she told us that not only did they not have any Portabella mushrooms or raviolis, but they also didn’t have, Alfredo sauce, sirloin steak, breadsticks, milk, tortellini, asiago, and a plethora of other things. She explained that they had a busy weekend and were waiting on the truck with all of their items. Not only did the waitress wait until we were ready to order to tell us that they had basically nothing, but we were already seated and I already had my one year-old strapped in so it wasn’t like we could really easily leave without causing me more issues. Someone should’ve been at the door explaining to customers what they had and what they were out of so we could then make a decision on whether we wanted to eat there. Having worked for large food distributiors like Sysco, I’m fully aware of the process of getting food in on a truck on a daily basis. This was mainly the back of the house managers fault for not ordering correctly, not getting all of the items he needed on the truck on Friday or Saturday to cover Monday, and the person who works at their food distributor for not suggesting that they order more. On a customer note, however, I am the one that had to deal with ordering something I didn’t even like, then having the waitress try to upsell me, and nobody ever coming over and saying that they were sorry that any of this happened. It is...

I swear on my mother's soul that I will never set foot in another Olive Garden restaurant again for as long as I live.

I have been feeling unwell since 4 AM. I stopped at Kroger in Willis to grab a cup of soup to go for dinner, but they no longer offer freshly made soup, so I ordered a bowl of fagiole soup from Olive Garden in Conroe, which is about a ten minute drive. We enjoy this Olive Oil and have been here many times. When I arrived, I called the number on the to-go sign, and after some back and forth, the person on the other end of the call told me that my order would be ready in approximately fifteen minutes. Twenty-five minutes to ladel some soup in a cup?! Really? I reminded her that it was just soup and asked if they had to make another pot or could they just ladel some in a cup and bring it out for me. Common sense would dictate that since soup, like salad, is an unlimited item, there must be a pot already cooked in the kitchen. It should not take fifteen minutes. I could even walk inside to grab it. So, she asked me to hold so she could ask her manager. Five minutes later after being on-hold, another lady picks up the phone and says, "Thank you for calling Olive Garden, how can I help you?"

That was it! I just wanted a bowl of freaking soup to go because I felt terrible and had not eaten all day. A simple to-go container with some already made soup, and I could go home and slurp it down and lay down for the night.

Unfortunately, that was too much to ask for. Now I'm going to bed hungry because my stomach is upset and there aren't many places that serve decent soup to go.

I will never step foot in an Olive Garden restaurant...